WoofzReviews of woofz.com

Response from WoofzOct 29, 2024

Hello! We are sorry to hear about this situation.it is important to mention that subscriptions do not start without our users' approval, as they need to choose and authorize the corresponding plan by passing a security check (entering the CVC code, 3D Secure, etc.) when subscribing. Besides, our billing is handled by third-party platforms like Stripe and PayPal, which are picky regarding business cooperation. It seems like you're encountering some difficulties logging in as well. Please contact us at [email protected] with the subject line "Woofz.Review" so we can identify you, help you with the issue, and arrange your refund.

Response from WoofzOct 29, 2024

Hello! We’re sorry to hear you feel this way and understand your frustration. Just to clarify, all subscriptions are set to auto-renew after the trial period unless cancelled, and these terms are clearly outlined before confirming the purchase. If you’re having trouble canceling or believe there’s been an issue with your account, please reach out to us at [email protected] with the subject line "Woofz.Review" so we can identify your account and issue a refund for you.

Response from WoofzOct 28, 2024

Hello, I’m really sorry to hear about your experience, and I understand how frustrating this situation must be for you. To address your concerns, please note that our subscriptions do require cancellation prior to the renewal date to avoid any charges. I apologize if this was not clear or if you faced difficulties in the cancellation process. You can cancel your subscription anytime directly in the app by going to Profile Settings > Manage Subscription. If you need further assistance, please contact us at [email protected] with the subject line "Woofz.Review," and we’ll be happy to help!

Response from WoofzOct 26, 2024

Hello Mark, Thank you for sharing your feedback! We’re so glad to hear that Woofz’s calming exercises have helped ease your dog’s separation anxiety and made things more comfortable for both of you. We appreciate your suggestion for more in-depth tutorials on this topic—it’s incredibly helpful as we continue improving our resources. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Response from WoofzOct 25, 2024

Hello Wendell, Thank you for sharing your experience! We're delighted to know that Woofz made training your new puppy a fun family affair, especially for the kids! Engaging children in the training process can create wonderful bonding moments, and it’s great to know that the interactive games and rewards kept them involved. If you have any tips or further feedback to share as you continue training, we’d love to hear it!

Response from WoofzOct 25, 2024

Hello Abigail, Thank you for contacting us. I'm really sorry to hear about your experience, and I understand how frustrating it must be to feel trapped by a subscription you didn’t intend to renew. Please know that when you sign up for a trial, it automatically converts into a subscription unless canceled before the trial ends. While this information is provided during the signup process, we understand that it can sometimes be confusing. Just in case, you can cancel your subscription anytime directly in the app by going to Profile Settings > Manage Subscription. Is far as I can see, my colleagues have already get in touch with you be email and issued the refund for you. If something remains unclear or you have any questions, we will be happy to assist you.

Response from WoofzOct 24, 2024

Hello, and thank you for your fantastic review! We're delighted to hear that Woofz has made such a positive impact on your journey with your rescue dog. It's great to know that our training strategies are working well for you both. If you ever have any questions or need support, we're here to help!

Response from WoofzOct 24, 2024

Hi! Thank you for your positive review! We're glad to hear that Woofz has been a helpful resource for you as a new dog owner. Our goal is to make training accessible and straightforward, and it’s great to know the app is guiding you effectively. If you have any questions or need further assistance, feel free to reach out. Happy training!