Kristen G.
Beware of charges - read the fine print
Terrible that this app takes advantage of people with “hidden” fees and auto renew for packages I didn’t sign up for. I’ve emailed them only to get a standard reply that they will get back to me within 24 hours. There is no phone contact with them - which I think is strange. I can’t cancel my subscription (that I didn’t want) because forgot password and not getting a reset password link. I will now just dispute charge with my credit card.
Response from WoofzNov 7, 2024
Hello, Kristen. We’re sorry to hear you feel this way and understand your frustration. Just to clarify, all subscriptions are set to auto-renew after the trial period unless cancelled, and these terms are clearly outlined before confirming the purchase. In addition, we would like to remind you that subscriptions do not start without your approval as you choose and authorise the corresponding plan by passing a security check (entering the CVC code, 3D Secure, etc.) when you subscribe. For us to resolve this properly, please contact us at [email protected] with the subject line "Woofz.Review" so we can identify your account and issue a refund for you. We apologise for all the inconvenience and look forward to your email.