WoofzReviews of woofz.com

Response from WoofzDec 12, 2024

Hi Larry, Thank you so much for your kind review! We’re delighted to hear that you’re finding the app easy to use and that our customer service team has been helpful. It’s wonderful that Woofz is supporting you with your energetic Maltese! We hope the program continues to be a valuable resource, especially in addressing separation anxiety. If you ever need further assistance or have questions, we’re here to help. Best wishes to you and your furry companion!

Response from WoofzDec 7, 2024

Hello Rachel, thank you for taking the time to share your feedback. We’re truly sorry for any confusion or frustration this situation has caused you. We want to reassure you that we’ve already initiated a full refund for your last payment. You can expect the refunded amount to appear in your bank account within 5–10 business days, depending on your bank. Regarding the auto-renewal feature, it is enabled by default to ensure uninterrupted access to our services. The details about the auto-renewal, including the renewal price and the cancellation process, are displayed during the subscription sign-up and confirmed on the payment screen before purchase. We also provide an option to cancel anytime directly through your account settings or by contacting our support team. We appreciate your feedback, which we’ll use to make the process clearer for our users. If you have any further questions or need assistance, please don’t hesitate to contact us directly. We’re here to help!

Response from WoofzDec 6, 2024

Dear Laura and Henry, We sincerely apologize for the inconvenience and frustration you've experienced. We take these matters very seriously, but unfortunately, we cannot locate your subscription despite our efforts. Please rest assured that we are committed to resolving this issue as quickly as possible. Could you kindly contact us at [email protected] with the subject line "Woofz.Review," including transaction details, other possible email addresses that might be in use for the payments mentioned, or relevant information? This will help us investigate the matter further and issue a refund for you. Thank you for your patience and understanding. We’re here to make things right.

Response from WoofzDec 5, 2024

Hello, We’re truly sorry for the frustration this situation has caused you. We understand how upsetting unexpected charges can be. Subscriptions are set to auto-renew to ensure uninterrupted access as mentioned during sign-up, but we strive to make cancellation straightforward. You can manage your subscription in the app under Profile Settings > Manage Subscription, or feel free to reach out to our support team for help. Please contact us at [email protected] with the subject line "Woofz.Review," so we can investigate and resolve this for you as quickly as possible.

Response from WoofzDec 3, 2024

Hello Daniel, we're sorry to hear about your experience. We strive to provide clear information regarding our subscription terms, but we understand it can sometimes be confusing. Please note that if you signed up through our website, the subscription wouldn't appear in Apple or PayPal. You can manage or cancel your subscription through the Woofz Web Profile. We want to make this right for you. Please reach out to us at [email protected] with the subject line "Woofz.Review" so we can discuss resolving the issue and any possible refund options. We're here to help!

Response from WoofzNov 29, 2024

Hello, We sincerely apologize for the experience you've had. It was never our intention to cause frustration. Subscriptions are designed to renew automatically, as mentioned during the signup process, but we understand how upsetting this can be if unexpected. We’re glad to hear you’ve been offered a refund, though we deeply regret that it didn’t fully meet your expectations. If there are any outstanding issues, please contact us at [email protected] with the subject line "Woofz.Review" so we can investigate and ensure this is resolved completely for you. Your feedback is important, and we’re here to help.

Response from WoofzNov 28, 2024

Hi Zelda, we're truly sorry for the frustration you've experienced with our subscription process. It’s important to us that all our users feel informed and supported, and we regret that you didn’t receive the clarity you deserved regarding your subscription. To clarify, our subscriptions automatically renew at the end of the trial period to prevent interruptions in access, and this is indicated during sign-up. That said, we understand your concerns. Please contact us at [email protected] with the subject "Woofz.Review" so we can revisit your case and discuss the possibility of a refund. Your feedback is crucial for us to improve. Thank you for sharing your experience, and we hope to resolve this matter promptly.

Response from WoofzNov 27, 2024

Hola Marco! Lamentamos mucho escuchar sobre tu experiencia y entendemos completamente tu frustración. Queremos ser lo más transparentes posible, y sentimos si la información sobre la renovación automática no quedó clara. Por favor, escríbenos a [email protected] con el asunto "Woofz.Review" y estaremos encantados de revisar tu caso y discutir las opciones disponibles para resolverlo. Valoramos tus comentarios y queremos aprender de ellos para mejorar nuestra comunicación y servicio. Gracias por tu paciencia y comprensión.