Let’s start with the basics – we love dogs. And this love is what forms the foundation of Woofz. It’s what informs every decision we make as a team and as a business. Without love, we’d never be able to build the world’s first dog training app that’s 100% dog-centric.
Woofz (woofz.com) has 3,179 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
woofz.com
Website
woofz.com
Category
Cats & Dogs
Location
Newark, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The training modules are very doable and build upon each other. They reflect the puppy classes we’ve paid hundreds of dollars for at a fraction of the cost. I love that it can be shared with family so everyone can help with the training. After just 15 minutes of this activity, my dog, normally difficult to wear out, is exhausted which is a bonus when you need to actually sleep at night. Highly recommend!
Response from WoofzJan 7, 2025
Hi, thanks for taking the time to rate us. It helps us to keep going and delivering the best service :)
NB
Nicola B.
I signed up for the weeks trial
I signed up for the weeks trial. Did not even use a full week only 2 days, cancelled but have removed £47.03 From my bank account today. I did not sign up for a year only one week. Avoid at all costs. Apple are unable to help me with the transaction. I’m having to take it up with my bank.
After leaving this review, they contacted me and stated that they would refund my money… asked me to remove my review.. still waiting for the money to be refunded! I will be starting to charge back with my bank tomorrow. As you can see above, they stated that they have refunded my money. Not true at all!
Response from WoofzJan 7, 2025
Hello Nicola, thanks for contacting us. We’re truly sorry for the confusion and frustration you experienced.
According to our records, you purchased a weekly intro offer for 4.06 GBP, which converts into a monthly subscription for 38.67 GBP after the 7 days are over. Just in case, there is a detailed description of subscription conditions disclosed on the purchase screen.
As a gesture of goodwill, we’ve already processed a refund of your recent payment to your account.
Auto-renewal is designed to ensure uninterrupted access after the trial period, as mentioned on the purchase screen, but we understand how this might have caused concern. If there’s anything else we can assist you with, please don’t hesitate to reach out.
AM
Anke-Maren S.
Ich kann nur empfehlen die Finger von…
Ich kann nur empfehlen die Finger von dem Produkt zu lassen. Sie haben mir trotz Kündigung des Abos noch über 300.-€ abgebucht und schreiben zu Begründung ich hätte 2 Abos abgeschlossen??? Die Qualität des Trainingsinhaltes ist mittelmäßig
Response from WoofzJan 7, 2025
Vielen Dank für Ihr Feedback und wir entschuldigen uns aufrichtig, dass Sie mit dieser Situation konfrontiert waren.
Nachdem wir Ihren Fall überprüft haben, möchten wir klarstellen, dass zwei separate Abonnements erstellt wurden - eines über unsere Website und ein weiteres über den App Store. Dies ist eine gängige Praxis bei vielen bekannten Apps wie Spotify oder YouTube, bei denen Nutzer über mehrere Plattformen (z. B. Web- oder App-Stores) unabhängig voneinander Abonnements abschließen können. Jedes Abonnement erfordert eine separate Verwaltung durch den Benutzer.
Leider wurde Ihr App-Store-Abonnement gekündigt, während das Web-Abonnement aktiv blieb, was zu den fortgesetzten Gebühren führte.
Bitte beachten Sie, dass der Plan von unserer Website stammt und nur innerhalb der App oder durch Kontaktaufnahme mit dem Support gekündigt werden kann.
Wir freuen uns, Ihnen mitteilen zu können, dass wir Ihnen das Geld für Ihr zweites Abonnement innerhalb von 5-10 Werktagen auf die von Ihnen bei der Registrierung angegebene Karte zurückerstatten. Bitte lassen Sie uns wissen, wenn wir Ihnen sonst noch helfen können, indem Sie uns über [email protected] kontaktieren.
DP
Dawn P.
Unable to login to app and process a cancellation.
I paid $15.19 via credit card on 12/29/2024 for a subscription obtained through FACEBOOK. I have been unable to sign into the Woofz app. I’ve sent 3 emails advising that I cannot sign in and that I want to cancel the subscription and not have any future premiums charged to my card. I’ve received 2 auto generated responses advising me how to sign in and process the cancellation. However, none of the emails advise how to cancel when the subscription was obtained through Facebook. I now see through most of the reviews I have read here that this is a common problem with Woofz.
I really do not want any further charges from this company.
1/08/3025…my issue has been corrected by Woofz support. I am happy it’s been resolved and I now have access to my account.
Response from WoofzJan 7, 2025
Hello Dawn,
We sincerely apologize for the trouble you’ve experienced and for any frustration caused. We want to clarify that we previously requested additional information in response to your email to help locate your account, but we didn’t receive a reply.
To resolve this quickly and ensure your subscription is canceled with no further charges, we kindly ask you to provide the following details:
- Any other email addresses that might be associated with the payment
- The last 4 digits of the credit card charged
- A copy of the invoice or bank statement showing the transaction
- The amount and exact date of the payment
You can send this information to [email protected] with the subject line "Woofz.Review." Once we have this, we’ll promptly review your case and assist with the cancellation and refund options if applicable.
We truly regret any inconvenience caused and appreciate your patience. Please don’t hesitate to reach out so we can assist you further.
LS
Lisa S.
Rip off! Expensive and Impossible to Cancel their Useless App
Horrible! Don’t do it! You get nothing and they bill you nearly $40 a month forever no matter how hard you try to cancel. Their phone number doesn’t work. You can’t speak to anyone for help. The link they send you for customer service also doesn’t allow you to cancel! The subscription doesn’t show up in your Apple account so you can’t cancel there either. They just take your money for nothing to a shady company registered in Cypress with zero customer care or service. It should be zero stars and against the law.
Response from WoofzJan 4, 2025
Hi Lisa, thank you for sharing your feedback. We're truly sorry for the experience you've had — it certainly doesn't reflect the service we aim to provide.
You can cancel your subscription anytime directly through the app by navigating to Profile Tab (dog icon on the top left of the main screen) > Settings (cogwheel icon) > Manage Subscription. Alternatively, you can use this direct link: https://account.woofz.com/ to access your account and cancel your plan.
It seems that during the subscription process, your email wasn't properly linked, which led to difficulties logging in and accessing your account. We understand how frustrating this can be, and we sincerely apologize for the inconvenience caused.
To resolve this, we have issued a refund for the two most recent payments. You can expect the refunds to appear in your account within 5-10 business days. Additionally, we've extended your subscription by 12 months at no cost, so you can explore your training plan properly without further charges.
We genuinely appreciate your patience and hope this helps restore your confidence in us. If you need any more help, please feel free to reach out — we're here to assist.
KS
Kate S.
I paid for a 3 month plan through…
I paid for a 3 month plan through facebook and never received the plan. I made an account but can’t find anywhere to log in to it. I thought the plan would have been emailed to me but never was, very disappointed! Was looking forward to training my new pup with it.
Response from WoofzJan 4, 2025
Hi Kate! We're very sorry to hear about your experience and understand how frustrating this must be.
Woofz is a mobile app, so after the payment, all you have to do is download the app and log in to your account — this is where your personalized plan is.
For us to handle the issue properly, please contact us at [email protected] with the subject line "Woofz.Review”, so we can identify you. There we’ll be happy to assist you in accessing your plan and getting started with training your new pup. As a gesture of goodwill, we’d also like to provide you with an additional training program to make up for the inconvenience.
We’re here to help and ensure you have a smooth experience—thank you for bringing this to our attention! We look forward to hearing from you soon!
AC
Audrey C.
Run! They take your money and don't communicate
I didn't even login to the app during my discounted trial period ($7 for a week I think) because I totally forgot about it, and then I got charged $40 for their subscription. When I asked to cancel and get a refund they stated its non-refundable in their terms & conditions. I was also told I need to login and cancel from the app, and then I discovered I couldn't even login at all. Reached out to customer service about not being able to login, and was told they'd respond within 24 hours...well it's been 2 and a half weeks without a response. Granted, it's the holidays so there's some grace. But still, I wasn't alerted before the subscription charge I forgot about in the first place, and now I can't even login to use the app at all. If it's nonrefundable, put that in a prominent place where people will see it! Very scammy behavior. Don't use!!
Response from WoofzJan 3, 2025
Hi Audrey,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience and frustration you’ve experienced. We understand your concerns, and we’re sorry for the issues with logging in and communication.
To clarify, we’ve since responded to your email and issued a full refund for both your initial and renewal transactions. You can expect the refund to appear in your account within 5–10 business days, depending on your bank's processing time.
Regarding the login issue, we recognize the frustration this caused, and we're committed to improving our support to ensure this doesn’t happen in the future. We also appreciate your suggestion to make our subscription terms clearer, and we’re actively working on it.
We truly value your feedback and hope this resolution helps restore your trust in our service. If you need further assistance, please don’t hesitate to contact us directly.
PM
Penelope M.
Updated review - full refund approved
I paid for a 3 Month subscription but found the training was not useful so decided not to renew. I discovered Woofz had taken £47.39 from my account without any warning. I complained and was told the auto-renewal was clearly stated. If it had been I would never have signed up in the first place. I’ve been offered a further 3 months free instead of a refund which I’ve declined as of no use. I hope to get a refund and make their terms and conditions much clearer in future.
Woofz have now agreed to refund 100% of the auto renew subscription and will make their terms and conditions clearer for future customers.
Response from WoofzJan 3, 2025
Hello Penelope,
Thank you for sharing your experience with us, and we're truly sorry for the frustration you've faced. We do our best to provide clear information about the auto-renewal policy on the purchase screen, but we understand that this can sometimes be missed. We're sorry if this caused any confusion. Our goal is to offer valuable content for you and your dog, and we apologize if it didn’t meet your expectations. Please reach out to us at [email protected] again with the subject line "Woofz.Review" so we can identify you, and we will arrange the refund for you.
