Let’s start with the basics – we love dogs. And this love is what forms the foundation of Woofz. It’s what informs every decision we make as a team and as a business. Without love, we’d never be able to build the world’s first dog training app that’s 100% dog-centric.
Woofz (woofz.com) has 3,179 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
woofz.com
Website
woofz.com
Category
Cats & Dogs
Location
Newark, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Just beginning and having a hard time getting the videos to load
Response from WoofzDec 19, 2024
Hello Linda!
Thank you for voicing your concerns. We're committed to offering fair value with useful content and tools to strengthen the bond with your dog, and we apologise if our app didn't meet your expectations.
For us to handle the issue properly, please contact us at [email protected] with the subject line "Woofz.Review" so we can identify you, resolve the issue you are having with the app, and provide you with a refund.
Looking forward to hearing from you.
KM
Ken M.
Signed up for the week trial
EDIT TO ADD: Contacted woofz support as per their response and they refunded one of their payments.
Contacted them again about the other payment and then they refunded that one, so I am not not out of pocket. They appear to respond well to complaints, so that is good.
Signed up for the week trial, they claim it was clearly shown it wouldgo to recurring 31 pound+ subscription (they took over 60 quid from me before I noticed). App was garbage so did not really use it, and I do not recall ANYTHING clearly stating I would be charged 30+ pounds a month as I would not have signed up had it been obvious. The sheer number of people saying the same proves it was a scam and not obvious.They have cancelled the sub, but Im down 60 quid for something not even used. What a total con, avoid them.
Response from WoofzDec 19, 2024
Hello Ken,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the frustration and disappointment this situation has caused.
We strive to make the auto-renewal policy clear during the sign-up process, and we regret if this wasn’t as transparent as it should have been for you. We deeply understand how upsetting it can be to feel caught off guard by unexpected charges, and we sincerely apologize for any confusion.
Our aim is always to provide valuable content that enhances the bond between you and your dog, and we regret that the app didn’t meet your expectations. We’d also like to reassure you that Woofz is a secure platform, supported by trusted payment providers like Stripe and PayPal, so your payments are always handled safely.
We’d like to make this right for you. Please reach out to us at [email protected] with the subject line "Woofz Review," and our team will promptly locate your account and work to arrange a refund for you.
Your feedback is invaluable, and we’re committed to learning from it to improve our service for all our users.
CN
Carina N.
I tried to cancel after my free trial…
I tried to cancel after my free trial and it wouldn't let me then instantly took £32 out of my account. I've sent two emails about this and have still not had a response, it's been two weeks. I'm really now happy with their service.
Response from WoofzDec 17, 2024
Hello Carina, thank you for sharing your concerns. We’re truly sorry for any confusion or frustration.
The subscription automatically renews after the free trial, as clearly stated on the purchase screen. However, you can cancel anytime directly in the app or in your Woofz Web Profile.
Yesterday we responded to your email (please check your spam/junk folder in case it was missed) and issued a full refund for the charge. You should see the funds back in your account within 5-10 business days.
If you need further assistance, don’t hesitate to reach out to us!
GC
Gilda C.
Ringrazio Woofz
Ringrazio Woofz per aver prontamente risolto il problema. Li invito ad una maggiore chiarezza per quanto riguarda la sottoscrizione del contratto e il pagamento dell’abbonamento.
Response from WoofzDec 16, 2024
Ciao Gilda,
Grazie per il tuo feedback! Siamo lieti di aver potuto risolvere il problema prontamente. Apprezziamo il tuo suggerimento e lavoreremo per migliorare la chiarezza riguardo ai dettagli dell'abbonamento. Il tuo contributo ci aiuta a crescere!
BR
BUCCI R.
Une arnaque !!!
Une arnaque !!!! Facile à démarrer mais les leçons sont toutes en anglais et le pire c’est qu’on ne peut pas arrêter les prélèvements, il n’y a aucun accès à notre compte et lorsqu’on leur écrit ils ne répondent pas …. À fuir !!!! Je n’arrête pas de faire opposition
Response from WoofzDec 15, 2024
Bonjour Romuald,
Merci de nous avoir contactés, nous serons heureux de clarifier l'abonnement.
D'après ce que nous pouvons voir, vous avez acheté une offre d'introduction hebdomadaire pour 6,99 USD, qui se convertit en un abonnement mensuel pour 39,99 USD une fois les 7 jours écoulés et se renouvelle chaque mois jusqu'à ce que vous l'annuliez. Au cas où, une description détaillée des conditions d'abonnement est divulguée sur l'écran d'achat.
Vous pouvez en savoir plus sur votre abonnement ou l'annuler à tout moment directement via l'application en accédant à Paramètres du profil > Gérer l'abonnement. Vous pouvez également utiliser ce lien direct : https://account.woofz.com/ pour accéder à votre compte et gérer votre forfait.
D'après nos archives, la demande d'annulation a été envoyée après le traitement du paiement de renouvellement. Veuillez noter que toute la facturation est gérée par des processeurs tiers comme Stripe/PayPal qui garantissent qu'aucun paiement de renouvellement ne sera effectué après l'annulation du forfait.
Nous avons répondu à votre e-mail et, pour résoudre ce problème, nous avons émis un remboursement pour le paiement le plus récent. Vous devriez voir les fonds revenir sur votre compte dans un délai de 5 à 10 jours ouvrables.
En conclusion, je tiens à vous assurer que Woofz est une entreprise légitime avec des milliers de clients satisfaits (et de chiens !) dans le monde entier. Nous sommes publiés sur l'App Store et Google Play Market, où nous sommes contrôlés tous les mois. De plus, notre facturation est gérée par des plateformes tierces comme Stripe et PayPal, qui sont pointilleuses en matière de coopération commerciale.
Cela étant dit, nous valorisons notre réputation et ne ferions jamais rien intentionnellement pour compromettre la confiance de nos clients en nous. Si vous avez besoin d'aide supplémentaire, n'hésitez pas à nous contacter - nous sommes là pour vous aider.
SM
Sandra M.
Muito feliz com a plataforma e com o…
Muito feliz com a plataforma e com o aprendizado da minha Cristal, que aos 5 meses já sabe mais se 20 comandos
Vale a pena. Até atendentes muito prestativos e atenciosos, recomendo.
Response from WoofzDec 14, 2024
Obrigado pelo seu feedback maravilhoso, Sandra!
Ficamos felizes em saber que a Cristal está aprendendo tantos comandos com apenas 5 meses - que conquista! Também ficamos felizes que tenha achado nossa equipe útil e atenciosa. Se precisar de ajuda, sinta-se à vontade para entrar em contato. Feliz treinamento! 🐾
MP
Megan P.
Made an account in a 7 day free trial…
Made an account in a 7 day free trial wasn’t happy with the app, everything I already knew and it wasn’t personalised at all.
Cancelled my account since then these people have tried taking 5 payments of £50 and £60 out of my account! Absolutely fruadsters! No number to phone to complain. DO NOT GET THIS APP
Response from WoofzDec 12, 2024
Hello Megan!
Thank you for sharing your feedback! We’re beyond sorry to hear about your experience and appreciate you bringing this to our attention. We want to assure you that we take such concerns very seriously. Please note that we never charge our customers for subscriptions that were canceled at least 24 hours before the scheduled renewal date. To cancel your subscription promptly, please tap Profile Tab (dog icon on the top left of the main screen) > Settings (cogwheel icon) > Manage Subscription.
We’re sorry if there was any confusion regarding the cancellation process. Could you be so kind as to contact us at [email protected] with the subject line "Woofz.Review" so we can locate your account and arrange a refund for you?
Thank you for giving us the chance to resolve this issue.
VD
valentina D.
muy buen tiempo de respuesta y solución
Tuve un problema con la app y respondieron rápido y muy amablemente me ayudaron y solucionaron el problema.
Response from WoofzDec 12, 2024
¡Hola Valentina!
¡Muchas gracias por tu reseña de 5 estrellas! Nos alegra saber que nuestro equipo pudo ayudarte rápidamente y solucionar el problema. Valoramos mucho tu confianza y estamos aquí para cualquier cosa que necesites. ¡Gracias por elegir Woofz!
