Steve A.
Cancellation and auto renewal is very unfair to customers
I tried the app for a few weeks when we got our new pup, however, found the app not be as helpful as had hoped. I tried to check my subscription through the app but it didn't have facility to enter password to view so I assumed the paid period was all that I had. Subsequently Woofz took another payment from my account. When I went back to App to try to see what had occurred, still no joy. I eventually managed to send an email and was basically refused a refund for the latest payment. This is very unfair given the unavailability of access and you.apparently have to remember whether you accessed the Woofz app via their website or Facebook or any other method and then use that to cancel. I have informed Woofz that this is unfair and await their reply. I can only give a very bad score at this point due to the circumstances, but will give them the opportunity to apply some fairness.
Response from WoofzJan 8, 2025
Hi Steve, thank you for sharing your feedback. We sincerely regret that you had this experience - it certainly doesn't reflect the service we strive to provide. We always make sure to inform our customers about the auto-renewal feature on the purchase screen before completing any payment. Our goal is never to mislead, and we apologize if this caused any confusion. Our support team will review your re-application shortly and offer a solution tailored to your situation. Our commitment to guarantee your satisfaction remains unchanged.