WoofzReviews of woofz.com

Response from WoofzJan 21, 2025

Hello Diana, Thank you for sharing your experience with us, and we're truly sorry for the frustration you've faced. It seems from the context that you may have purchased a monthly intro offer at a discounted price, which converts into a subscription at the full price after the first month. We do our best to provide clear information about the auto-renewal policy on the purchase screen, but we understand this can sometimes be missed. We apologize if this caused any confusion, and we're sorry to hear that the app didn't meet your expectations. Our goal is to offer valuable content for you and your dog, and we’d love the opportunity to resolve this issue for you. Please reach out to us at [email protected] with the subject line "Woofz.Review," so we can identify your account and arrange a refund for you. Looking forward to hear from you.

Response from WoofzJan 20, 2025

Hi Paula, Thank you for your feedback, and we’re sorry for any inconvenience you’ve experienced. We understand how frustrating unexpected charges can be. Please rest assured that Woofz operates transparently and ethically, and we are not engaged in any fraudulent activities. We always display a clear notice about subscription renewals on the purchase screen. Additionally, as your subscription was purchased directly through our website (https://www.woofz.com/)—typically from an ad on Facebook or Instagram—it isn’t linked to your Apple ID account. This is why it doesn’t appear in iPhone settings. You can manage or cancel your subscription through your Woofz Web Profile at any time. We’re glad our support team promptly responded and confirmed the cancellation for you. Please know we value our customers and strive to address concerns quickly. If you have any additional questions or need further assistance, feel free to contact us at [email protected].

Response from WoofzJan 20, 2025

Hi there! Your love for Woofz is motivating to us! You can count on us to maintain the highest standards in ensuring your continued enjoyment and satisfaction.

Response from WoofzJan 18, 2025

Hello Betty, Thank you so much for sharing your experience! We’re delighted to hear that Woofz has been such a valuable resource for helping Finn become more confident around other dogs. Socializing a shy puppy can be challenging, and it’s amazing to hear how much progress he’s made. Your kind words mean a lot to us, and we’re thrilled to have been part of Finn’s journey!

Response from WoofzJan 18, 2025

Hello Victoria, Thank you for your amazing feedback! We’re thrilled to hear how much Woofz has helped Coco transform into a champ at following commands. It’s wonderful that the training process has been so rewarding for both of you! Keep up the great work—Coco is lucky to have you!

Response from WoofzJan 17, 2025

Hi Vicky! We’re truly sorry to hear about your experience and understand how frustrating this must be. When a subscription is started, it automatically renews until it is canceled, as stated during the purchase process. You can manage/cancel the subscription in your Apple ID/Play settings. Also, I would like to reasure you that Woofz is a 100% secure app backed up by Stripe and PayPal, so your payment is safe with us. Please reach out to us at [email protected] with the subject "Woofz.Review," and we'll do our best to assist you! 🐶✨

Response from WoofzJan 17, 2025

Hello, Lisa! We're sorry to hear about the issues you faced while seeking a refund for your purchase; we understand your frustration and disappointment. I would like to clarify for you that we always provide a clear warning about the subscription renewal on the purchase screen (be it a Premium or a free trial), and I am really sorry if this information wasn't clearly indicated. Please reach out to us at [email protected] with the subject "Woofz.Review," and we'll do our best to assist you! 🐶✨

Response from WoofzJan 16, 2025

Flavio, we sincerely regret your challenges in pursuing a cancelation of your subscription and refund for your purchase. We genuinely empathize with the frustration and disappointment you've experienced. I can see that my colleague has already replied to your email today to notify you that we have canceled your subscription and initiated a refund for you. If you still need help or have any questions left, just reply to our email, and we will gladly help you.