WoodforestwatchReviews of woodforestwatch.com

Response from WoodforestwatchMar 14, 2023

Hey there, sorry to hear your experience was anything less than amazing. You actually emailed the wrong department but your email was forwarded to customer service and they reached out to you. We unfortunately haven’t heard back from you since then. I’ve been told, they have since sent a follow up email. You are well within the 5 year warranty, so just reply to that email and will get you taken cared of.👍 Have a great day, Mitch The Wood Forest Www.woodforestwatch.com

Response from WoodforestwatchFeb 14, 2023

Hey Richard, Our apologies your experience was anything less than amazing. The reason your issue has taken longer than anticipated was because you refused to provide any insight (photo or video) to the nature of the defect. Therefore we have to verify this on our end once we receive the timepiece and this takes much longer. If you had technical difficulties providing what we asked for, that is totally fine. Those things happen and are understandable. We will work with what is available. Your item has been received, inspected and a replacement is processing. Also, your threats were completely unnecessary. Have a blessed day Mitch the Wood Forest / www.woodforestwatch.com

Response from WoodforestwatchFeb 6, 2023

Hey Terry, Our sincerest aplogies that your experience was anything less than amazing. That sounds like it could be a damaged movement which is certainly covered by our 5 year warranty. And we can be reached by either email, Social Media, or phone. All of our contact information is at the bottom of our website. Let us know, and we will take care of it.

Response from WoodforestwatchFeb 6, 2023

Hey Steve, Our apologies your experience was anything less than amazing. Your return took longer than usual due to technical difficulties not allowing us to see the contents from link you sent us. Not exactly sure what the issue was with the inks, maybe a permission thing. Technology can be funny that way. Glad to hear you enjoyed the other timepiece. We'll take care of this one, no worries. If you have any other suggestions, please let us know. Mitch The Wood Forest / www.WoodForestwatch.com

Response from WoodforestwatchJan 14, 2023

Hey Ron, Our sincerest apologies. This was clearly a bad batch or was damaged somewhere along the process. If you reach out to support we will certainly take care of this. No problem. Mitch The Wood Forest / www.woodforestwatch.com

Response from WoodforestwatchJan 7, 2023

Hey Denise, We completely understand your frustrations. The holiday surge caught us by surprise and we were unprepared for how popular some of our models would become. Your order was unfortunately delayed by a few days but is currently on its way. Shipping is actually pretty quick, but the crafting process of handmade watches is not. We will be better but certainly, understand if we have lost your business forever. We hope we can make it up to you in the future. Mitch The Wood Forest Team / www.woodforestwatch.com

Response from WoodforestwatchJan 7, 2023

Hey Jannis, We completely understand your frustrations. The holiday surge caught us by surprise and we were unprepared for how popular some of our models would become. Your order was unfortunately delayed by a week but is out for delivery today! We will be better but certainly, understand if we have lost your business forever. We hope we can make it up to you in the future. Mitch The Wood Forest Team / www.woodforestwatch.com

Response from WoodforestwatchJan 6, 2023

Hey Janet, Not sure where the miscommunication was but your order already shipped and is still in transit. We understand there was a long delay, which certainly was our fault, but if you still prefer to cancel your order we'll send you a return label. as soon as your order is delivered. Please just let us know when your timepieces arrive and we'll take care of it. Mitch The Wood Forest Team / www.woodforestwatch.com