WoodcraftReviews of woodcraft.com

Ordered some burrs for wood carving on sale. Unfortunately they never actually shipped them out. After about a month I ended up charging back the company. As soon as it went through they reached out to me asking why I did that and were very patient and merely curious. I told them the whole situation and they went out of their way to put me in touch with various people to sort out the issue. The lady was so kind as to include free 2-day shipping and honor the sale price for the burrs even though I said just getting it out to me finally was plenty. Very friendly staff who listened to my problems sincerely and provided a wonderful experience at the end of the day!

Do not buy from this company. I purchased a camera from Woodcraft and it has not been delivered so far it has been over 1 month. There is no customer support. I will have to use my bank to get refund. Looks like I am not the only customer to have problems. Avoid!!!

My husband ordered a camera for my Xmas gift (on 7th December) Still no sign of it, and tracking seems to have disappeared. Not happy! Please look into it. Getting concerned now…..

We purchased a new kitchen from this company and whilst the independent fitters were great, backup customer service is awful as is the quality of products used. The gloss laminate peeled odd doors and drawers and was replaced eventually. When this happened a second time it was a constant stream of emails with false promises of replacing them which eventually resulted in no replies to any contact. I have photos and emails to prove this. I think the biggest lie was when they sent a fitter to ‘double check’ the measurements who stated all the replacements are in the warehouse.

I have tried taking advantage of Woodcraft's advertised free shipping on many occasions. You have to find the policy page to know that it can't be combined with other discounts. While this is not unusual, I hate having to search for it. That policy should be stated clearly up front as other sellers typically do. The web page showing the product should not show the sale price and "Free Shipping!" if they can't be combined. I had this experience yesterday/today and contacted them to see if they would take action. I got a very terse response saying free shipping couldn't be combined with a discount. Also, I particularly hate it when they send me an email saying I can get free shipping if I'll complete the order that I left in my shopping cart and then I have to actually call them to get the free shipping, if then. Their web store is just a pain and their practices are questionable. I have also shopped at their stores in two states. Both have employees that are, at a minimum, unpleasant. One employee in Rockville, Maryland actually screamed at a fellow employee that was going to honor a discount being advertised with a sign on the product. She said that offer had expired. He said, "Well, we still have the sign up. So he should get the discount." She then screamed at him right in front of me. The only way I'll ever buy anything from them again is if they are the only ones who offer something and I absolutely need it. Today, I am unsubscribing from their email list. Goodbye Woodcraft! You are awful. Rockler and Klingspor Woodworking are much better.

I ordered a track saw they indicated was in stock and after 4 days and no shipping info received, I sent an email asking why it was taking so long. They sent back a canned reply that said to call. I did and the chippy agent told me that my order had to be "verified." Verified? OK, but you've charged my card, where's my saw? It's scheduled to be shipped on Friday -- another 4-day delay. The entire process had a kind of scam-ish odor, IMO. I cancelled the order and got one from Rockler. I won't EVER go back -- there are many first class outfits that sell woodworking tools, who needs this kind of treatment?

Ordered a box of plywood online and paid $13.99 shipping, the wood was horrible and it would cost another $13.99 to return it. $50 bucks worth of firewood!!! Retail store wouldn't take it back either. Customer service was rude also... NEVER AGAIN!

Thank you for your inquiry. However, Amazon Prime only covers orders that are shipped directly thru Amazon or their participating vendors. Unfortunately, we do not participate in that service so the shipping times and/or charges shown do apply. Also, the shipping charges were shown when checking out. Also, that package has already been processed/shipped and cannot be canceled. You would need to go thru Amazon to request a return authorization, and then send the product(s) back once received. I apologize for any inconveniences this may have caused. Please let us know if we may be of further assistance. Thank you, Glenda Woodcraft Marketplace Customer Service ... Did this solve your problem? Yes No Jul 11, 2023 6:53 AM Poor, very poor. I purchased it from an Amazon site. I didn't think to check to see if you were particating in Amazon. Not to worry it won't happen again Considering I've purschased a lot of puzzles from you all, in the past, you've lost hundreds of dollars over 5 dollar shopping. Poor, very poor business.