WoodcraftReviews of woodcraft.com

It's a scam. No item, no reply back. Waiting for a refund via my Mastercard. Don't buy. Purchased garden set riveo5 for £289.99

Ordered $200 worth of DMT diamond sharpening stones from Woodcraft Supply LLC. Never ordered from before but appeared to be legitimate. Order shipped timely. Received product that appears to be factory seconds, damaged and/or returns. I emailed the company about condition of product but received no response. I left reviews on all items ordered (through yotpo.com) but none were published. Unethical scoundrels. Buyer beware!

Left a mediocre review of a fairly expensive Woodpecker router plane.. two months ago. The tool was missing a part that made it non-functional, and I ultimately had to source it myself. Woodpecker sent one, but it took three weeks to arrive. Reached out to woodcraft.com about the missing review, and a representative claimed, “staffing issues,” were putting things behind. I will never purchase from woodcraft.com again, and will discourage others from doing so. How can you trust a company that is filtering reviews?

This company can not be trusted. Several unreplied emails. Never received my order. Sorry I ever bought something from them.

I ordered some walnut wood that came today. Just two boards but there are cracks in the wood and it is unusable for the project I’m doing. I called to see if I could return it and the phone bot says press 1 if you’re over 50 for a discount. I press 1 and I’m sent to an AI generated message trying to sell me a medical alert device. It gives a name like you are talking to a real person and then won’t shut up. You keep thinking you will get a live person but you don’t. I will NEVER order from here again.

Do not buy from this company. I purchased a camera from Woodcraft and it has not been delivered so far it has been over 1 month. There is no customer support. I will have to use my bank to get refund. Looks like I am not the only customer to have problems. Avoid!!!

My husband ordered a camera for my Xmas gift (on 7th December) Still no sign of it, and tracking seems to have disappeared. Not happy! Please look into it. Getting concerned now…..

We purchased a new kitchen from this company and whilst the independent fitters were great, backup customer service is awful as is the quality of products used. The gloss laminate peeled odd doors and drawers and was replaced eventually. When this happened a second time it was a constant stream of emails with false promises of replacing them which eventually resulted in no replies to any contact. I have photos and emails to prove this. I think the biggest lie was when they sent a fitter to ‘double check’ the measurements who stated all the replacements are in the warehouse.