WoodcraftReviews of woodcraft.com

Bought a woodriver no 5, everything that could be wrong with it was wrong. I left a review on their site and it was never published. It's easy to make your items look like they are premium when you suppress fair reviews that would alert buyers of their shortcomings. A very poor practice on woodcraft's side

I ordered a stain and a finish, and only received the finish and got a random leveler in its place. I get no emails back trying to resolve the problem. The can of stain was also dented badly I would never recommend or purchase from this company again

Updated Review “My initial experience with Woodcraft was frustrating and disappointing. On March 21, I placed an order for a 19-38 Drum Sander and Infeed/Outfeed Tables. I was charged $165 in shipping, then later discovered the sander was backordered and that Woodcraft was promoting free shipping for the same item. My efforts to get a refund or adjustment initially went nowhere. However, after posting about the issue on social media, submitting a BBB complaint, and leaving an honest review, Woodcraft finally refunded my $165 shipping charge. While I appreciate getting my money back, it’s unfortunate that it required so much external pressure for them to do the right thing. I’m sharing this update so that future customers know the full story: Woodcraft did eventually resolve the problem, but only after I had to take multiple steps to expose what I feel were misleading and inconsistent practices. If you choose to do business with them, be sure to keep a close eye on backorders and watch for any upcoming free-shipping promotions before placing your order.”

Woodworking is one of my hobbies. Used to shop at the woodcraft in Norfolk, but since moving to the mountains, there is not a woodcraft near me. On a recent visit to see her mom, I ask my wife to pick up an item for me. Despite calling the store and requesting that they put the specific item that I wanted behind the counter, the wrong item was waiting for my wife. (Wrong size). A few weeks later I was going through Leesburg VA on my way to Baltimore, so I took the item expecting to do an easy exchange for the correct sized item. The store manager refused to exchange the item, despite having the correct size in stock and carrying the item in both sizes. His excuse was that his store is a franchise. There are lots of franchise stores that I have probably shopped and returned items to not knowing that it was a franchise operation. I do not understand why the Leesburg store manager refused to exchange the item, but I will not be purchasing anything from his store. Last year between Christmas and New Year's I made a rather large purchase at his store which I now regret.