wondervacationhomes.comReviews of wondervacationhomes.com

Do not book with this company. They are scamps. They charged us for cleaning a grill we have never used. This while we already paid €189 for cleaning the house. We did not order a grill but this one was in the garden. They deducted $70 from our deposit. We also did not receive the code of entering the house until 6 hours before arriving while they said we should receive it 2 days in advance. This caused a lot of stress because we did not had internet during the day. Entering the house the back door was not locked and we were missing a remote control for the fan outside. Later we found this onder a chair near the pool. This is how they clean the house. Communication is not there strongest point. They did not believe us and for them we are the thieves and not the cleaning company. DO NOT BOOK WITH THEM. I must say that Expedia did a lot to communicate with them and they even gave us the refund back (€ 100 for all the inconvenience). So I give Expedia 5 stars. They did a great job.

Property was advertised as hazing a jacuzzi but there wasnt one. Wifi never worked for 3 weeks meaning tvs also did not work as they were internet tvs, the tvs said to contact the internet provider. despite multiple emails whilst sitting outside grocery stores to get wifi they never fixed it. Properties are supposed to be professionally cleaned but on the fist night found the bed full of hairs, also on the pillows and towels meaning we had to wash them all. Black mould and hairs in the shower. Food crumbs all over the couch. Back patio full of weeds. Really bad water stains on the downstairs ceiling, a full third was brown. Kick board under the kitchen units hanging off. Broken chair stuffed into the utility room. First night found plates and dishes badly soiled with food so had to wash them. Ironing board will only stand up because it is sellotaped together. Aircon only allowed to cool to a min of 72 or heat to a max of 74!! no matter how hot or cold you are.

Wir haben für 8 Personen das Ferienhaus vom 23.03. bis 08.04. gemietet. Es war der größte Reinfall je als. Das Haus war total verdreckt ausgestattet mit 3 Stühlen und Besteck für4 Personen. Die Bettwäsche, Handtücher dreckig auch mit Fäkalresten.Der Pool durfte nicht benutzt werden da die Absaugöffnungen keine Abdeckungen hatten. Auch war er wohl seit einem Jahr nicht gereinigt worden. Vorsicht vor dem Personal die arbeiten mit den Fotos aus dem Internet um zu widerlegen das es dreckig war. Achtung wer nicht krank werden will sollte nicht bei wondervacation buchen

This was absolutely the worst experience I've ever experienced on a vacation, number one, none of the amenities that they have listed is available, number two as soon as we got into the room, the air hockey table that they have in there pictures don't work and when we called to complain they said the ordered one (which came on the day of checkout), the resort they have listed here is total garbage, the resort card they have doesn't even work they took the card from us and never brought it back, (ENDLESS Cockroaches), we booked a family trip with kids and mainly booked it for the amenities, but this place cost us our whole vacation to Florida and left a real bad taste, we used to come every year but because of this now, that's it , this was total garbage, when I asked the guy at the resort when the bar will be open, his answer to me was "next year", like come on what more can go wrong, plus we paid for everything and had access to nothing, (BEWARE) when we asked for compensation they gave us a free heated pool, like come on man , we paid $1500+ for the room and on the last day they couldn't even give us a later checkout, they charged us for the full day. Good luck robbing someone else you thieves!!!

Worst experience ever! We had to book on arrival day as the hotel we originally booked had no rooms for us. Once booked through booking.com the rest of the booking procedure of Wonder Vacation Homes was a time consuming nightmare! I had to return a signed contract, pictures of myself, ID, credit card and called 3 times to make sure that we get an access code, all from my cell phone. It took me almost 3 hours to finish the process. Then we clicked „navigate through Apple maps“ and we were navigated to the middle of nowhere without a property in sight. Then we navigated through google maps and we arrived at a gate after another 20 minutes. The QR code they provided did not work and security denied access. I even spoke to the supervisor of the guard. We tried to reach the „emergency number“ and left messages. After an hour in front of the gate we gave up and decided to eat at a fast food restaurant although we had bought a lot of groceries. Before that we contacted booking.com to find a solution. At about 9:30 pm I received a message about a cancellation. I replied to it why my booking was cancelled. They replied that booking.com cancelled and I should sort it out. I realized that booking.com now cancelled as the property couldn’t be reached. The property manager tried to blame us in a very rude way and he wanted us to return to the gate. As it was already 9:45 pm and we were travelling with a 13 year old we booked another hotel. The property manager didn’t care and said he is still expecting us. Lots of messages went back and forth. I always asked them to call me, but he said message only as the office is closed, but expected us to call him once we get to the gate. I said that I would need to forward this to my lawyer and he replied that he would be happy to host my lawyer. Only after I said that my lawyer assumed that they double booked the property and want to charge me for the 2 nights and I explained that I would press charges for fraud if they charge me they eased down the tone. I had to throw away 75 dollars worth of groceries, we checked into our final accommodation at 10:30 and I have not heard back from Wonder Vacation Homes ever since.

Wonder Vacation Homes is a scam! We paid almost $900 for our reservation and before we even arrived we found out they lied on what was advertised. We were under the impression that we paid for a 4 bedroom villa with a private pool. Come to find out they weren’t going to tell us at all until arrival and after we had checked in and paid the other $400 safety deposit that the pool and other lane ties would have not been free. They were then going to charge an extra $100 more PER DAY for a pool that was listed as being apart of my booking. A scam don’t come here unless you want to be lied to and waste thousands of dollars on a crappy place. Better off getting a hotel. Atleast you know for a fact they have a pool.

Avoid at all costs. Villa in good location, but upon arrival, the villa So under equipped 3 teaspoons, broken pots pans. Broken kettle, broken Blinds, filthy dirty Brown dirt on bathroom walls I’ll leave it up to your imagination to work out what it is. Broken dishwasher. management company, never Address any of the issues. Travelled with a nine Week old baby Couldn’t put her down anywhere as a place was so dirty. We used three bedrooms and two bathrooms and the management company charged us for four stained bath mats when we only used two bathrooms and one Missing remote control and ripped pillowcase from the bedroom. We didn’t Use and also one missing Tea towel and missing hand towel. Asked management company to send photos of damaged stained towels and bath mats, no reply.. Have attached pictures of the villa you can make your own informed choice. I’ve been coming to Florida four times a year for the last 30 years and never dealt with such a poor management. Will be taking the matter further

I paid a deposit for a vacation rental in central Florida but to complete the booking the company wanted photos of the front and back of my Credit Card. I don't think this is right and my Credit Card Company advised me not to do this. Wonder Vacation Homes would not accept my booking (made through Hotels.com) unless I complied. I was not prepared to do this and so cancelled the booking so consequently they lost a $3400 booking. They already requested and received photos of my passport. I travel around the world a lot and have never come across this before and will not be booking and accommodation through this company.