wondervacationhomes.comReviews of wondervacationhomes.com

**Disappointing Experience – Incorrect Charges and Poor Customer Service** We are extremely disappointed with how our stay was handled. Shortly after check-in, we reported several issues in writing, including a **broken dining chair**. No photos were sent at that time. While seated for dinner, the chair leg gave way during normal use, causing a family member to fall and injure her arm. Despite this being a pre-existing issue that had already been reported, we were later **charged for the chair**, based on a photograph that was **not taken or sent by us**. Communication throughout was poor. We repeatedly requested clarification and management input but received delayed, incomplete responses — at one point only being sent a photo with no explanation. We also paid extra for **pool heating**, which only worked for **two days** of our stay. There was **no maintenance or emergency contact number** provided to report the issue, so it could not be resolved while we were there. After visiting Florida for over **20 years**, this is the first time we have experienced anything like this. Future customers should be aware that they may be charged for issues they did not cause and may struggle to get clear support when problems arise.

I haven’t even stayed at the property and already having so many issues with them. They have a price on Expedia and then charge your credit card another price. The manger Maria said she would cancel me with no cost whatsoever and she did but the following day, the billed me all over again. It truly is a scam

FRAUDSTER Unfairly deducted $68.10 from our deposit for a toilet which didn't work upon our arrival. I have evidence of this and have disputed with the host however they are not interested. The property was of poor standard and cleanliness and I wish I left after the first day instead of having this hassle. Avoid this company

Do not stay at a property managed by this company, Wonder Vacation Homes are a scam. They have kept the full $400 damage deposit claiming that we scratched the stove despite us only using the pots and pans provided in the property. Also claiming we stained two towels even though photos provided of the towels show no stains at all. Tried to raise this with management and despite chasing multiple times have still not been provided with invoices for the repair costs that they have stated they need to charge us in order to repair/replace the items (claiming the stove will cost $333 for a professional clean). Wish I had read the reviews about this company before bookings as if you look online you will see that unfortunately this isn’t an isolated incidence and the company is just truly dreadful.

I want to publicly announce this management company, as my experience has been profoundly negative and detrimental. I entrusted my property to their management, and all I received was abuse, noncompliance, and disrespectful treatment. The company charged disproportionate amounts for minimal repairs, fabricated unnecessary expenses to justify additional charges, and, most seriously, breached the contract and withheld money from the most recent reservations, directly affecting my income as a property owner.Not only did they demonstrate a complete lack of ethics and transparency, but they also displayed deceptive and manipulative behavior toward their customers. The level of rudeness and lack of professionalism with which they serve customers is unacceptable. This company fails to fulfill its duty of management; instead, it exploits the owners' trust to gain undue benefit. My recommendation is clear: do not trust them with your property or your money, because you will end up facing financial losses and a terrible experience.

Unfortunately, we had a terrible experience with this company. The washer/dryer did not work and after 4 days of trying to reach a manager they finally sent a repair man the 5th day into our vacation. The pool was dirty, trash was left in the unit, there were stains on the carpet, and worst of all, the unit reeked of smoke. I was so disappointed, they agreed to issue a $200 credit for all of the issues and it's been a month and we have not received anything other than our damage deposit back. Please do your research and read the plethora of reviews. I sent photos to Expedia who was very apologetic but the company Wonder Vacations was unfortunately very unprofessional, specifically the manager Bruno and his son Lucca- they used racial slurs and hung up on me.

DO NOT RENT FROM THIS FRAUDULANT COMPANY.Wander vacations homes in orlando Fl sucks they are the worst place to rent a home from.There was trash left by previous renter. The shower curtain was torn. The dryer does not work call the first day we were here to complain with no response. No one answers the phone no one calls back. After hours number, no one anwers no response. We arrived with the intension of washing clothes, so we packed lite. This is ridiculous This property sucks, no customer service Stay away. Rent some place else.

So it started off with there being a Mickey mouse and a little Nemo room but it turned out when we got to the unit it looked nothing like what the pictures were on booking.com first problem second problem they were stickers all over the house telling people what they should do well one of the stickers right above the thermostat says leave thermostat at 74° or else issues may arise with the air system that kind of made me wonder what issues so I said okay that's fine I walked around the house some of the rooms were 90 degrees some of them said no air flow or air conditioning at all they're a theater room that was supposed to be such a great game room theater room on the on the ad had no air it was pretty hot the kids try to go out there and play for a while but couldn't play too long cuz they were out there sweating so bad it was so funny so that's an issue where they wouldn't let you turn the air lower than 74 or 72°, which is a bunch of a bull when the heat index is 110 outside and you're looking at like temperatures in the house upward of 85 to 90°. That's ridiculous number two there were so much damage stuff in the house to refrigerator was absolutely wrecked two of the rooms that they said they had and Mickey mouse room and a little Nemo room wasn't that it was like it was something absolutely different it was Avatar and Star wars which I thought would be okay for the baby but my 3-year-old kid was scared of that Avatar so that didn't help none especially since she really wanted to have her Mickey mouse room this was a trip to Disney world so why that would have been a deal breaker if I would have known that they didn't have them Mickey mouse room another thing that they just you know slid on that's that's just feels so wrong that they would actually put the wrong rooms on their booking.com ad like why wouldn't you give accurate pictures on what the actual unit looks like when I asked Wonder vacation homes about that they said oh yeah we had a complication where we had to remodel some things what you would think they would show these things in their ads like it is upgrade right I mean like when a person think that that would be an upgrade if you remodeled I don't know I feel differently about it because they changed the whole like flow of the rooms I don't know I'm not real happy with them I will never use them again and to be honest if I was you I would not use that company either