Renee P.
Very unethical company. They do not honor what is stated on their website.
I ordered from this company on Jan 4th. I won't receive until the 1-11. My injury to my knee is such that I must buy locally to be mobile at all before an MRI on 1-12. I contacted the company to advise that I will be returning their product unopened & unworn/untouched. They only said they will send REPLACEMENTS for size issue. Their website states they will accept unopened, unworn items. They also stated that "changing your mind is not a reason" to return (!) And they have a TEAM that will decide whether they will refund my purchase. I have never heard anything so unethical from any company- ever. There would be no justification for not refunding my purchase for the return of an unopened package. This is not a company to trust. At all. Do not buy from them. Look at their website regarding returns. "Changing your mind is not a reason, & we don't guarantee a refund" is NOT what is on their website Since when does any company NOT accept unopened items? Since when does a company tell any customer they cannot change their mind? In my instance, I need something to stabilize a knee immediately, & it is up to me to decide about that. At the time I ordered I could not know my knee's condition would change for the worse daily. I would give them a zero if this site allowed. Trust them at your own peril. I'm a careful shopper, I read their website before I ordered. My advice? DON'T! Need more evidence of what this company is really about? Their reply to me tonight via email: Hi Renee, "For any return requests, we have a team who will assess if your item is acceptable or not. We just informed you that if the size is the concern, we offer replacement but not a return. Please also know that we do not accept a return due to a change of mind. We have a 24 hour cancellation policy should you need to cancel your order. Even if you return the package unopened, it is not a guarantee that you can get a refund for it without getting a confirmation that it is acceptable for return." Their Website- Does not say anything remotely like this. If they had, I would not have ordered from them. Read how "friendly and helpful" they will be if you contact them. I've included only one email in their responses to me. There are more, & worse.
Response from Wonder StepsJan 9, 2022
Hi Renee, As per our advise, please wait for an email from our support team by Monday for further assistance with your concern. The package is still in transit on the way to you. If you receive it this weekend, just don't open the package ang wait for the instructions from the support team. Rest assured, your concern will be handled appropriately. Thank you.