Valued C.
This company is misleading customers…
This company is misleading customers into believing that they offer a 90 day satisfaction guarantee and free returns, when in fact they will not accept returns for a refund. They will only accept a return if the product (under whatever they feel is an acceptable reason) is damaged. And then they still won't refund you, but claim theywill exchange the product. Had I known this, I would never have purchased from them. Now I'm fighting to return their brace which is creating more of a medical condition than I had before purchasing it and a very unreasonable deceitful company refusing to refund stating "they don't guarantee you'll be satisfied"
Response from Wonder StepsFeb 22, 2022
For return and refund requests, we follow our return policy stated on the website. We explained to the email we sent you why your item is not acceptable for return.



