Wolferman'sReviews of wolfermans.com

USED TO BE WONDERFUL… I got their holiday catalog and nostalgically remembered their lovely items from the past. Ordered & paid 9 DEC THEN REALIZED PRODUCT WOULD NOT SHIP TIL NEXT AUGUST. (I could have a baby faster!) We did get a refund but the call center staff barely speak English. THEN looked I at recent reviews with terrible quality feedback. I’m glad I didn’t get any so I can keep my old Fond memories.

Saw a 2 package English muffin deal online for $14.99. Clicked and went to website. Pop up said 10% off for first order but didn't show. I continued anyway but their system couldn't get my address correct and I couldn't fix it. Called the next day and spoke to supervisor that told me they didn't sell the two package deal anymore. I asked about the 4 package deal for $24.99, she said that was now $39.99!! That's when I hung up. Never got the chance to see if the muffins were any good.

I ordered a Bûche De Noël for our Christmas dinner. I paid $20 extra so I could specify a delivery date. Well the Bûche De Noël was delivered today, the 10th!!! It was supposed to be fozen so it would keep until Christmas -- no such luck!!!! The thing was room temperature. So, not only did the company deliver something WAY too early, but they delivered something that wasn't actually safe to eat. All in all they did me a favor as I did take a chance and have a small taste of it. It was horrible. I would have been embarrassed to serve this to my guests on Christmas day. So, now it's on to plan B -- but I do have time to plan!!! All I know for sure is Wolferman's won't be involved this time!!! Don't waste your money!!!

Couldn’t understand and had to repeat everything numerous times. Tried ordering from catalog. Had code for free shipping on 2 orders but ended up paying shipping on one order I later submitted online. Your website is too confusing. I had tried a few days ago and then went to my catalog but didn’t find the items. I have ordered from Wolfermans for years but this will be the last. I spent an hour trying to order 2 items and still had to go online for one order. Customer service stinks. You need to simplify your website and make ordering a pleasant experience instead of a nightmare!

HORRIBLE customer service. After repeating my business name and address 5 times for the return label they still screwed it up. Instead of Turner Heating and Air conditioning, it read TurnerSpeeding& Air Condition. It was too late to make the change so now my customers will get a box with the wrong sender information. I remember when Wolferman's had quality goods, but not anymore, it's now outsourced to other countries with garbage products and terrible customer service. Save your time and embarrassment, you are better off with Hickory Farms.

If I could give it a zero I would. We have ordered the nutty sticky buns for holidays for at least the last decade. Last year was a disaster as they never arrived but I put that off to Covid. Switch to this year. I read a couple of reviews online that said they could use some more pecans on them. Ok how about they could use any pecans on them. These were absolutely awful. Dry, no flavor, no “sticky” and no pecans. And they cost $30. Absolutely ridiculous. I am DONE with Wolfermans and Harry and David. Judging from the reviews here this is the beginning of their demise. How sad. Don’t waste your money.

Horrible customer service. After seeing my shipment did not arrive at its final FedEx destination 2 days prior to intended delivery I called wolfermans rep. Who stated 3 times that the delivery is guaranteed to be on time. The next day the shipment still was not at its final FedEx location. Another phone call to another rep told me it will be overnighted and the package will be on time. Day of guaranteed delivery came and NO PACKAGE. another phone call to another rep. Stated "I'm sorry about a dozen times" shipment will not be arriving today. I asked to speak to a manager. None was available to talk to me. 11pm on day of delivery I get an email saying that delivery may be another week. I get am email after the fact. Horrible Horrible customer service. This is their business. This is their season Horrible

I’m now on hold for nearly 35 minutes with a CSR who asked me to repeat my zip code five times, couldn’t spell my name and has no idea how to issue a refund to my credit card for an order that was never delivered. I’ve heard it all now including their “system is upgrading.” It’s always going to take j”just a few moments.” Terrible service! I’ve been a loyal customer but no longer! After wasting my time the CSR tried to sell me something. I’m afraid I let her know how I felt about that but she still asked if I wanted to make a purchase. Seriously? No, never again.