Wolferman'sReviews of wolfermans.com

I am sooo angry right now. It is Christmas morning. I ordered from this company on 11/27, a month ago. You were able to pick a delivery date. I picked 12/24 for a Christmas gift. I got a text on 12/23. Sorry your shipment delayed expected 12/27!! I paid 45.00 for shipping!! No gift! Expected two days after Christmas. The recipient will not even be home on that date!!! Bad business. Never again!

Ordered on Dec. 6, 2022. Tracking says its getting to recipient on Dec. 27. 2022. It was supposed to get there Dec. 22. And they substituted the whole order. It was supposed to ham, quiche, muffins. ect. My sister isn't getting any of that. They're sending biscuits and gravy and English muffins. I paid $125.00. All they will do is refund my shipping cost. Do business elsewhere.

I would rate Wolferman's a ZERO if possible. For the 3rd straight year they completely messed up my order. This year, after not getting my deliveries, I called Wolferman's with my confirmation number and they said they'd never heard of me. On top of that they tried to make it sound like it was all my fault! I placed my order via phone in November and that took 1 hour for 4 of the same orders (4 different recipients). Today I had to spend another hour on the phone. Had to completely create a new order. I've been ordering from Wolferman's for almost 20 years and they used to be a great company. But I will never order from them again!!

I have never been so embarrassed in sending gifts from Wolferman's. TERRIBLE customer service--substituting by throwing muffins in a box....when it should have been bread.....and not notifying me....Sending out english muffins when crumpets were ordered. Recipient doesn't even like your muffins and they are receiving 2 sampler packages???? I even made sure I placed my order VERY VERY early. You have lost a customer. Very disappointing.....

Horrible customer service!! I placed orders for multiple gifts on Nov 25, with scheduled delivery the week of Dec 12. It’s now December 20 and only 1 out of the 3 orders has been delivered. 1 order was for a Christmas party last Saturday. I called Wolferman’s to get an update and was told that one of the items was sold out and couldn’t be delivered until after the first of the year. Why was I not notified by Wolferman’s?? Had I not called I would never have known. I spoke with an agent then the call was transferred to a supervisor (supposedly). NO empathy for the situation caised BY Wolferman and now I have to scramble on Dec 20 to fix their mess. And no apology was ever offered. I have been a customer for 8+ years…but no longer. Absolutely horrible experience.

First off, if I could give a no stars review I would. We ordered a Christmas Brunch basket for my wife's twin sister and husband. We paid the extra cost to have it delivered on 12/17 because they were going out of town. I called the evening of the 17th because when checking the status tere still was NOT a tracking number. The phone connection was terrible ad the person could not speak English very well. She assured me, "it will be there on the 17th". I checked when I got up on the 18th. No tracking number! I called and although I had a better connection, The girl could not speak English very well. I asked her where she was and she said the Philippines. Then she checked on my order. She came back on the line and said my order had been cancelled. Of course I was livid and still cannot believe it. I will NEVER EVER order from Wolferman's, Harry and David, or any other companies that are owned by these people. There basically ruined Christmas for us!!!

I used to love this product, but hasn't ordered it in years. Terrible, English muffins were dry and crumbly. Very little flavor. I had given some away as gifts. Wish I had not!

At least my experience is consistent with the other contributors. The most frustrating of customer service experiences. The website is impossible to maneuver forcing you to call the 800 number where the knowledge of English by the CS personnel is minimal. One can not deviate from the template of questions or responses. At the conclusion of the transaction I was not provided with a confirmation è-mail. Next day I was charged twice. The jury is out if I get two orders, a credit or nothing at all. NEVER again will I purchase something from Wolfermans. Ray Signore