WliazReviews of wliaz.com

I moved here from another state last summer and was prepared to continue aftercare with the organization I datrted with in Texas. However the customer service was lacking, driving me to seek care somewhere else. I chose WLIA and have been extremely happy. Their service and care has been outstanding.

I would highly recommend this program, I have had nothing but positive experience and the staff have been great . Can't wait to lose all the weight and want to shop and live to see my grandkids grow up.

I first meet the doctors about 4 years ago. The team was extremely helpful and would go out of their way to meet my needs. I now feel they might of gotten to big or over committed for their own good. I am still al customer and plan to always be because they are amazing doctors especially Dr. O, I just don't get that "Cheers" feeling anymore.

The staff is extremely nice and it takes awhile to get an appointment once you watch their video and fill in the form. Once they call, I was told that my insurance approved the surgery. Free consultation would be my first appointment. My husband went with me and once he heard how amazing the surgery would be to my life he was stoked and he signed up too. While sitting there, we were told this procedure needed to be done and that procedure needed be done, a total of 7-8 needed to be done within the 6-month wait time for surgery. I understand they wanted to make sure there were no issues beforehand but we felt it was extreme. Also, when we cancelled the entire thing due to my own health issues, my husband and I got each a $800-something bill. The first consultation ended up not being free. Let's not forget that when we would go in for the surgery, we still needed to pay out of pocket $5,000.00 each. Now we have really awesome insurance and with my own health issues, we have met our deductible so why so much if I was approved. Keep your eyes wide open if you go here.

I've been into the office only two times now, however, it has been such a pleasant experience. I didn't know what to expect on my first visit. Everyone made me feel so comfortable. They were kind, caring, and very knowledgeable. Dr. Richardson is my Dr. and I think he's the best Dr I've ever gone to. His attitude is terrific. As well as his sense of humor. I felt so at ease at the office and while speaking with Dr. Richardson. I would, and already have, recommended WLIAZ and Dr. Richardson to my friends and family.

Appointment wait times in the office are the longest I have ever experienced with any healthcare provider ( well over an hour ) this is every appointment. Have not been able to get the information I need for my insurance company to process and pay my surgical bills. Have made several calls and sent emails requesting the needed information to get my claims paid without success, situation has been going on now for 4+ months. The information I did receive was for a bill that was already paid. The billing department is not responsive to my insurance companies request. There are several providers in Phoenix area that get good results, I would choose a different weight loss program.

I really wish i could get help from the office on getting the surgery I want through my insurance. I was advised to call the insurance myself and I did and didn't get anywhere other than the insurance saying that the doctor needs to write why it's important for me to have the surgery. I told the insurance that my knees hurt and diabetes runs in my family, but they still didn't listen to me. Now I don't know what to do because I don't know if I could do it financially too. But really need this surgery to be done.