HavieReviews of withhavie.com

Excellent customer service. Response from an actual person who was professional and courteous and an actual person, Isabelle helped me out. She gave specific feedback, with reasoning/background to explain.

First off, I LOVE LOVE LOVE the Havie lamp and it has been my best investment into my night-time routine, but also my shower routine and just whenever I need to meditate. My husband makes some light fun of me that I most recently brought it on our vacation to PEI last month because I refused to go over a week without it. So when it stopped working correctly I was so heartbroken. I reached out hoping something could be done and the Havie team came through, I was helped by the wonderful Isabelle who was so responsive and helpful. These days we end to expected generic almost AI automated assistance, but this was not that. Isabelle was so understanding and supportive of my concerns and helped me out right away with minimal fuss. No jumping through hoops or back and forth. Just good old fashioned help and 5 star customer support. If I could give Isabelle more than 5 stars I would! She is a diamond and deserves all the praise I can give and then some.

We loved our first lamp so much that we ended up buying a second one for my wife to keep at her office. It’s one of those rare products that immediately becomes part of your daily routine — bath time, bedroom wind‑down, meditation, or even when you just want to relax and reset. The vibe it creates is perfect. A huge shoutout to Isabella for the amazing support. When we reached out to track down our shipment, she was incredibly friendly, quick to respond, and kept us updated the whole way. Customer service like that is hard to find these days. Highly recommend — worth every penny.

Buying from a new site, you always wonder the legitimacy of it and what you're gonna get but I can say, first, I am IN LOVE with my Havie lamp!!!!! So far, it is as good as they claim. The lights on my walls are so pretty and it lulls me right to sleep! I honestly wish I would have "fallen for" the 2-pack deal because one just isn't enough. And second, their customer service is 100% legitimate! I had a question so I submitted the form online and Isabelle got back to me within 1 day. It was a genuine person behind the email and Isabelle thoughtfully answered my question and also offered to go out of her way to help me find a solution. I thought seeing ACTUAL personality and thoughtfulness from online customer service was dead and gone from this world but Isabelle proved me wrong! Overall, great experience, legitimate company, don't be afraid to treat yourself to a lil Havie lamp!!!

Isabelle with customer service was very helpful and communicative! I was hesitant about the price, but I really love my lamp! The videos online are accurate.

We love this light! It had a malfunction about 8 months after we bought it and Isabelle from their customer support was incredibly quick and supportive in coming to a solution.

I bought this initially a few years back when they still shipped to the UK, loved it so much I got another for my sister. My one broke recently so I was going to buy a new one and then saw they don’t ship to Europe anymore. But Isabelle from the Havie team, worked wonders and was able to get me a new one free of charge! The whole experience was absolutely brilliant and Isabelle was fast at responding and just amazing overall! Can’t wait for it to be available in Europe again! Amazing product to make your room feel cosy!

I purchased two of the Havie lamps. Both are beautiful and really add depth to the rooms they are in. Shortly after delivery, one of them developed an issue where I could noticeably hear it. I reached out to Havie customer support and was assisted by Isabelle. She was incredibly kind and helpful, and she ultimately sent me a replacement unit. In an era where good customer service seems nonexistent, Isabelle was a breath of fresh air. I didn't even expect to hear back, and she not only met by expectations, but far exceeded them. Because of Isabelle, I will continue to purchase products from Havie. The lamps are still working great!