HavieReviews of withhavie.com

Great product. Excellent service. Product was damaged during transport and Havie support immediately responded and resolved the issue.

I had a great experience with Havie Support, especially with Isabelle. She was incredibly helpful, responsive, and genuinely kind throughout the whole process. I was having issues with my lamps, and thanks to her clear guidance and a simple tip about the touch activation, everything is now working perfectly. What really stood out was how invested she was in making sure the issue was fully resolved — not just giving a quick answer, but actually caring about the outcome. On top of that, I absolutely love Havie as a brand. The coziness and charm of their products bring such a peaceful, warm vibe to my room — it’s exactly what I was looking for. It’s rare to come across support that feels this personal and effective, combined with products that truly deliver on their promise. I really appreciate her help and would definitely recommend Havie based on this experience. Thank you again, Isabelle!

Good communication, effective help.

Excellent customer service from Isabelle. I was helped through troubleshooting my lamp with clear and concise directions given in a timely manner. I wish every customer service representative were this helpful!

We’ve loved our Havie lamp and the vibes for our evening wind-down time but have had a few questions about it, and Isabelle has provided us with the best customer service! She replied quickly and thoughtfully to my emails and helped get our lamp back to working perfectly with her troubleshooting tips. So thankful for such kind and helpful customer service!

I love these lamps! They make for a very calm atmosphere. Also perfect for the romantic vibe too, just enough light instead of candle light to still be able to see everything. I had a bit of trouble operating them at first but Isabelle was a huge help and explained what I had been doing wrong. Thank you for that! I would purchase again.

My light had unfortunately experienced a fault, when I reached out to the customer service team, Isabelle responded in a timely manner and was nothing but kind and helpful every step of the way! Big thanks to Isabelle for arranging a replacement light so I can get back to enjoying my glow!

My lamp originally got lost in the mail and Isabelle was extremely helpful in getting a new one sent my way, following up though out, and ensuring I was happy with the purchases. A+++ customer service!