McFries
Cheap, But Not Worth the Headaches
For the past year or two, I've been a customer of Witherhosting, and while their pricing is undeniably attractive, the experience has been a frustrating one. Support: A Slow and Unreliable Journey The biggest issue I've encountered is the support team. Responses are painfully slow, often taking an agonizingly long time. I've found myself repeatedly resolving issues on my own due to the lack of knowledge and timely assistance. Even basic requests, like fixing backup issues (reported months ago!), are met with band-aid solutions and a lack of thorough investigation. It feels like some support staff are more focused on closing tickets than actually resolving problems. Storage: Unmetered, But With Unrealistic Limits Witherhosting advertises "unmetered" storage, but the reality is far from that. Every time you upgrade or downgrade your server, the storage resets to a paltry 40GB, their default limit. Then, you have to wait another decade for support to adjust your storage, which they often refuse to do without a "valid reason." For example, when I needed to upgrade my storage to compile a server, they suggested using their backup system, even though their backup system is notoriously unreliable and doesn't even back up the entire server! Server Performance: Cheap, But Unstable Witherhosting's servers are certainly budget-friendly, but the price comes with a trade-off: unreliable performance. This isn't just a matter of my internet connection, as multiple players have experienced the same issues. The instability extends to their premium servers, which sometimes perform worse than their budget counterparts. This inconsistency makes it difficult to trust their services for anything critical. Final Verdict: While Witherhosting offers a tempting price point, the slow, unreliable support, inconsistent server performance, and unrealistic storage limitations make it a risky choice. If you're looking for a cheap and stable hosting solution, you might need to look elsewhere. The headaches simply aren't worth the savings.
Response from WitherHosting LLCNov 1, 2024
Hey there, We have reviewed your review and the support chats that you opened with us and would like to provide some additional context. We understand there is currently an issue with the storage cap resetting when upgrading or downgrading a service, which we are working to resolve. However, after reviewing the chats, we could not see any chat that denied you expansion of storage. The only time we recommend that you use the backup system instead was when you wanted to compress your server, which is what the backup system is for and doesn't impact your server's storage limits. I am not sure what you mean by "doesnt even backup the entire server" as this is not the case, unless you have manually excluded files or directories. If you have had any issues with the backup system, please let us know and provide more infomation as we have not heard of this being an issue! As per the performance issues, we found the chat where you expressed concerns and when we replied to help with this issue, we received no response back from you, which hinder ours ability to assist you with the issues. We hope that in the future, you can be more impressed with our services and support and if you choose to continue your service with us, we will glady support you with any issues you have via our live chat system. Kind regards, WitherHosting