WitherHosting LLCReviews of witherhosting.com

I don't want to give a bad review but the support is so slow it's annoying and hard to work with. When I first got the servers the support was quick and friendly but when I need help with something it sometimes takes over 24 hours just for one reply and it will be something like "is it fixed" or "what exactly is the issue". Overall I'm giving a 2 star only because the servers and quality are actually good but the support needs improvements.

when I said refund they didn't seem to care about what I said like they didn't

WitherHosting, Is decent but. When the server's ram overload. It instant died ,which make me really mad. Overall ,other hosting don't have that issue but WitherHosting does. It's just like gambling, calling you to buy more ram, so ur server won't instant die due to ram overload.

1) Unprofessional and shady higher-up s This higher-up may seem very polite and kind to their customers, but how he treated me was worst. I would like to start with how I got banned. Apparently, I got banned for the reason, "bothering me for too long". Hello? I'm trying to be myself and you're telling me you ban me instead of muting me for that? Is that even part of the rules? Anyways, I asked the same higher-up if it was fair to ban me instead of muting me, he replied with a "no" and just blocked me like that. There is also another higher-up accused of ddosing. This one isn't as active as the rest. I have a screenshot showing this higher-up's reaction when asked about his ddosing. His reaction was to threaten to ddos my source like he has actually did it before. I personally have also tried verifying it in WH but I was always ignored. 2) Poor Support Management I'm not going to talk about the slow support that everyone else has talked about, but the fact that support doesn't even know what they're doing. One of their support members re-opened my ticket just to bribe me to credit him. Each credit I believe is atleast half a dollar. This is such a bad example of a support member. 3) Dedicated IPs or not? WH does not actually provide Dedicated IPs. Dedicated IPs are actually Shared IPs just with the default ports which they think is the reason one purchases the add-on for. I know this as one the higher-up s whom I am not going to disclose, had told me this and I have a screenshot of it. If you want an actual Dedicated IP, don't come here. 4) Security There has been an incident a while ago where all clients emails and passwords were leaked. Passwords were hashed but not the emails. The leaked information has spread throughout forums and gives others the opportunity to do god knows what with our emails. I am also not sure which part of WH caused this and I hope it wasn't a staff management issue. 5) Slowly Losing Quality Many months ago, when I was a satisfied customer, WH was not overselling and had barely any downtime. However, that has all changed since the past few months. I noticed that more than half of the support members have been fired for whatever reason which had led to slower support. But seriously, your apps are closed with only 4 support members smh. WH nodes are also starting to overload and go down that shows signs of overselling. I was also told from a source that months ago he/she saw more than 300 servers on one of the nodes, but hey all hosts do that. WH also has gotten bad attention from whoever it is constantly ddosing WH. But WH ddos protection was so crap that panel was always down. I appreciate the fact that higher-up s have fixed this issue by changing ddos protection providers and getting a new panel. The issue still remains for normal services. WH have also been moving services for no specified reason when they have new nodes and you wouldn't know until you found out. This also brings me to my next point. 6) Announcements There was an issue I encountered a while ago where all my services were deleted. Was this a sabotage or what? I was told by a higher-up that it was an accidental bug from the Daemon. Whether or not it is true, I still got compensated credits and an issue like this was NEVER announced. Please if you want to expand and improve, PLEASE JUST FIX WHATEVER STUFF I HAVE MENTIONED HERE! If not, just shut down and don't become the next shockbyte. Also gave a 2 star instead of a 1 star because of the affordable prices. That's all. Edit: Please redefine "spamming". I have never spammed in any shape or form. All I did was ask questions and when I was banned without any reason as said by the bot, so I had that higher-up added as a friend and asked a one line question, in which I was replied to a "no" without any further elaboration and I was blocked or unfriended. Edit 2: Whether or not one of the higher-up s is ddosing, it's up to them to own up instead of threatening to ddos clients. The last I checked which was a few days ago, your support applications were not opened. Please fact check. I understand IPs are limited. But using "Dedicated IP" instead of "Default Ports" is a little over excessive. Is this some type of marketing stunt? It's better not to lie to your clients. I hope such a security leak never happens again. Yes. You are indeed overselling. There were multiple times where both CPU and RAM usage hit 99+% on nodes and clients talked about instances of this happening on Discord. Pretty sure there was one that I witnessed with the new panel. Ok you know what. I'm just going to say Guizz is majorly suspicious. I was told other clients were affected and I was on of them. What types of lie has Guizz been giving you? Please Alex. Talk to Guizz about my ban and this. Great efforts in resolving ddos attacks! Edit 3: I realised y'all punish people without a set time. Please indicate.

It's almost been a month and there were many problems in such a small period of time. 1) When I purchased a package my server was not automatically created because there was no space in the node that I selected, but this was not mentioned before the purchase. I had to manually contact the support for them to create a server in another node. 2) I was given a server in Poland node, which had network connectivity issues everyday. Literally packet losses and overloading CPU every evening. All players were being kicked because of the network issues. 3) They migrated the servers from the Polish node to a data center in the Netherlands. It took more than a day for my domain to propagate to my server's new IP address so the players couldn't join the server. 4) They updated their panel, they didn't announce that the old backups were not compatible and the scheduled backups that I set on the previous panel were gone. My world was messed up, I thought I had backups but there were no backups, new backups were not being created after the panel update either. Other than that, uptime is pretty good. Support is okay, they answer the tickets. But if I knew I was going to have these problems I wouldn't be a customer of this hosting company. 2/5

In the three days that I have used this host, I have encountered multiple issues that I have not had to deal with while using other server hosts. On the first day, I bought a 4 GB server to host a vanilla survival server for around 15 of my friends, but was greeted with a very slow and unresponsive server. After creating a support ticket, I was told that it was because my selected server software, (Spigot) took up too many resources and that I should upgrade my plan. I went ahead and upgraded to the most expensive plan with 20 GB RAM and 8 CPU cores. It was still just as slow and unresponsive as before. Turns out it was a node issue and changing the location solved the problem. This took a lot of time however and delayed the release of my server which was not ideal. The second issue happened 2 days later. When I woke up and checked my server panel, I was met with an error that did not allow me to access it. I created a support ticket where they told me that the developers were informed. However, I have waited over an hour as of now and the issue has still not been fixed. It is worth mentioning that the support staff were helpful, respectful and responded quickly. While the server has no issues, it runs relatively smoothly as well, but that has not often been the case for my short 3 days of using this service.

cheap however poor staff if you how what your doing, go ahead, they are a great service, good equipment, but the statement "you get what you pay for" always applies, and in this case its their staff team, they can be rude sometimes and feel like they are forcing you into buying stuff, and their support are often useless, if you got an issue, dont use their support team, say your servers crashing, please use a help community elsewhere, they will be so much more use.