ArsenalReviews of witharsenal.com

I have mine, but I cannot use it. After several attempts to straighten out the firmware update issues, I have all but given up. Support is terrible: they only communicate through e-mails, and then just barely. (Their FB IM just routes you through email, and no chat on the site). Send an email, wait 24+ hours for a response, shake your head at the incorrect response (or occasionally try the recommended approach, if/when one is given), fail, repeat. This has been going on for over a month. What a waste of time and money! As far as how it works, I don't know! But I imagine it does nothing more than my camera is already set up to do. I bought it more out of curiosity. The LAST time I ever buy something from a so-called 'start up'.

Ordered in April 2018. Still no delivery and no answer to my e-mails.

I ordered my Arsenal in July this year (2018) and after a long wait until November it finally arrived. I e-mailed the support line for progress and was given immediate replies. In as much as the delivery time is not good, I must state when purchasing an 'estimated' delivery date was September, with delivery being accepted in November. After using Arsenal, I have found it a very useful piece of equipment. I did have one small technical problem, so I got in touch with their technical support who replied within 5 minutes, and put me right. I am now enjoying using this equipment. (That problem was more me than my camera or Arsenal by the way)

Ordered in July due to ship in Sept. After 3 months or waiting the Arsenal Comes in December from Hong Kong....with 71 for custom charges !!!! The Arsenal Works well , try it with tripod only at this time.

I ordered in May and was expected to receive it in September. It is now December and I still have not received it. They are a scam.

Ordered in July due to ship in Sept. After chasing and chasing it was shipped on the 9th Nov (Yes 9th Nov) .... But as of today no sign and no response from the company! Where is it ?????