Wisper InternetReviews of wisperisp.com

Spotty service if the wind blows too hard or it rains. Not any other options where I live.

Unfortunately we are in an area with limited internet service. I've been with Wisper for many years, and recently made a call about extremely slower than usual to no internet service. After purchasing a new router, as directed, did not improve the situation, i called back. I was told I'd be escalated to a tier 2 and would be called within 24 hours. After this did not happen I called again. They told me to give it 24 hours, and I explained we already did that, hence the reason for my repeat call. They then said they would send a tech out to evaluate my equipment and assess for options, I would not need to be home, and they would call me. A few days later I called to inquire if they'd been out. The rep read the comments from the supervisor who had reviewed my file... apparently the same day of the prior call they stated 2 individuals needed to come out (safety related to climbing antenna tower) and if I still wanted them to make the visit they'd schedule an appointment. We had already established that that is what I wanted the last time I had been on the phone. In addition they did not call me and make any further clarifications just left a note on my file. I again requested they come out and evaluate my options. This time the representative stated that the tech would have to call me back and set up that appointment. It's been a week and I still haven't heard anything. I have been a customer of wisper for years. I feel like in the beginning the service was beyond exceptional. As of late not only is my internet quality extremely poor but the customer service (or lack of customer service) has become an issue. I do not expect that they can create internet service at high speeds but I do expect follow up to conversations when they stayed that's what's going to happen.

I've had Wisper Internet now for almost 5 years and am very pleased with the service. I have had basically zero issues. If the internet has been down, it has been for very little time. If there is an issue, Wisper has it resolved in a timely fashion. If they are going to be doing service on it, I receive an email stating that. Which is great communication from them. Keep up the great work Wisper!

My family live in the country and for years we’re unable to get good internet. Wisper worked with us and found a way to give us awesome service when no one else would.

Wisper employees are great; however, our service has been extremely slow the last two weeks. We have not had a chance to report it yet.

Your Customer Service manager has done as much as he possibly can for us, and we appreciate his efforts… but your lower level customer service is horrible! We have had missed appointments, work tickets not made up, messages not passed along… Our internet was completely out for some time a while back and I told a lower level CSR I was tired of paying $100/mo for nothing— he said, “wait a minute… let me see what we can do” and seriously came back offering me $65/mo till it was fixed! I learned early on that if I had a problem, I have to take it straight to the top, because no one else is willing/able to help! Our service flat out sucks. Sadly, it’s about all we can get in our area. It goes in and out all day long and slows tremendously in the evenings. We pay almost $100/month for this unreliable service and would seriously cancel altogether… but our neighbors don’t have any better luck with anyone else. We will cancel the minute something better comes along (if we make it that long without canceling and just going without… which wouldn’t really be that much different than what we are doing right now!). The most infuriating part is you constantly inundating us with ads about all the service you’re adding in different places. Focus on improving the service you already have instead of trying to expand! And quit sending me messages trying to persuade me to invite others to sign up! I wouldn’t do that to my worst enemy! Sorry. Other than your one good, helpful supervisor, I don’t have too much nice to say about your company or your service!

Need faster net..... cheaper

Our service is terrible since we were changed over from pixius. Internet is extreamly slow half the time we can't get a connection. Have had to change routers multiple times. At one point we went 3 weeks with no internet and were given a different reason as to why it wasn't working every time we called.