Wisper InternetReviews of wisperisp.com

Sadly abysmal service. I had hoped for better than Brightspeed but I have struggled for a year with Wisper and have had way more outages, slow slow slow service (and I was paying for fastest!) and bad connectivity. I work from home so reliable service is crucial. Not there with Wisper. And forget trying to stream a movie. I had to use my cell phone Hotspot so much it made no sense to pay Wisper for nothing. To be fair, every time I called customer service (time-sucking annoyance), they did their best and service would improve for a day or two. But good service never lasted. Switching to T-Mobile and hoping for way better based on experience of nearby friends. My advice - DON'T USE WISPER!

The internet does not compare to the pricing of other internets at $127/mo. The coverage is spotty normally, and nonexistent during any sort of weather. It is difficult to receive actual assistance or have anyone come to your house to fix issues. We cancelled service, they charged for the equipment prior to the end of the return window. They have rescheduled picking up their outdoor equipment 3 times now, with the last message open ended "We'll contact you soon to reschedule" with that being two weeks ago. We cancelled service one-two weeks into a billing period which are prepaid, and were denied a refund for the amount of time we did not receive service. I would not recommend this company to anyone.

Consistent outages and unreliable service for my business. How am I expected to stay with someone who has random outages on days with perfect weather and no storms or winds at all. Completely unacceptable service

I've been stuck with Wisper for several years now as they were my only option. I recently discovered StarLink and am so excited to be dropping Wisper!

* They did fix the issues of the internet failing every time the wind blew ** Constantly had to call to get internet speed fixed *** They are not open on the weekends; meaning if you have issues, wait til Monday (despite them charging more than other providers) *** They changed their billing to include "rental equipment" to increase the overall cost per a month (while enjoying your non-granular data from the router they're renting you; unsure if they sell this data...most likely do) **** When you try to cancel, they put road blocks in the way; (1) You can only cancel via the "cancellation department" (2) this department has only one guy running it (3) If you try and submit a written request to cancel, via their website...they will not honor it (4) if you're unable to get in contact with the cancellation department, prior to the next billing cycle...they will not prorate...meaning they will charge you for a full month. Get yourself better provider; this company has poor ethics and will try to nickel and dime you.

Horrible Experience with Wisper ISP I have been throughly disgusted with Wisper from start to finish. My experience with their customer service has been nothing short of frustr. I went a full two months without internet because they couldn't get a technician to my area, which severely impacted my work since I rely on the internet for my corporate job. Despite this, I was still forced to pay the full amount for two months with zero service. As if that was not bad enough, which I finally canceled my service, they had the audacity to tell me I owed them for a router that I do not have. I received a voicemail stating that I would be charged for this router because the technician "didn't have it," and therfore, they assumed it is still in my possession. I clearly explained to Carol from Whisper ISP that I watched the technician take the router to his vehicle and put it in the front seat, but she insisted that this couldn't have happened and that the router was still at my home. Now, I'm stuck with a bill for something I don't even have. It's beyond frustrating to be blamed for their inventory mistake. I have zero trust in Wisper ISP, and I will never use their service again. I would not recommend them to anyone, especially considering how poorly they handle customer service and issues like this. Absolutely terrible experience! Update: After I posted my experience through multiple review companies I got a call back. Not from a manager but they did want to take care of the situation. Funny how I got ahold of the BBB and posted to multiple review companies then I was called back in a panic and apologized to for causing an issue. Still would never recommend this company to anyone.

All I can say is TERRIBLE. We have SPOTTY internet at best with Whisper. We were out 2 days completely without it, and throughout the month of February, we would have it maybe working 40% of the time. We called and complained and asked how to fix it. We were told that everything was running fine. We have new equipment from Whisper. STILL IS RUNNING HORRIBLY. We didn't have internet again this morning. They were so nice to give LESS THAN $2 off our next bill! I cannot wait for the local internet to come our way, because we will drop Whisper the second the new company comes our way, along with many other people in our neighborhood. There will also be a party to go along with dropping Whisper and their terrible support. Thankfully the weather is breaking soon and we won't need it to stream tv, but work is a blast right now... Thanks Whisper, for providing terrible internet. You guys are terrible.

This is day 3 with NO EMAIL. Here's an excerpt from Wisper's self-description on this site: "...our creative rockstar team is known for problem-solving and entirely spot-on customer service." Yeah. I suggest editing "spot-on" to "spotty" and "rockstar" to "rocky". Delete all references to "solving" and "service".