Benedict A.
I bought a "lifetime" version of the WinDVD…, update was declined
I bought a version of the WinDVD Platinum with "lifetime" updates. I recently tried to update and I was asked about the registration code (which I provided) and the e-mail address used at the time of purchase. The latter does not exist anymore, so my request was rejected. In spite of four attempts to contact Digiarty by e-mail, I could not make any progress.
Response from WinXDVDJun 20, 2018
Dear customer, sorry for the inconvenience. To protect paid customer's "Free Upgrade" privilege and ensure timely update notification, we made significant enhancement on the register process of our programs. We have emailed all our paid customers with the new license codes to the email addresses used when purchasing our program. If you have not received our email with new license code, you can also retrieve the new license from our site with your purchase email address: WinX DVD Ripper Platinum: https://www.winxdvd.com/upgrade/retrieve-license-dvd-ripper.htm If you have any problem with retrieving new license code, you can contact our support team([email protected]), and one business day reply was guaranteed.