Awful product and an overpriced ripoff,
Why? Website pages note the free version processes mp4 - it does not, so you’re stuck with iso or other things.
You then buy a version which is suggested does all things but then they want to restrict access for a short time, or mislead you by upselling again so more $$
A failure to offer clear terms of sale is a breach of consumer rights and the distance selling act.
SJ
Sojourner J.
WinX DVD Ripper Platinum is critically unstable
WinX DVD Ripper Platinum is critically unstable, characterized by constant, debilitating crashes (often showing "Abnormal termination, Error Code:2" and other issues) that frequently occur mid-rip.
This instability is a core software flaw, as it persisted despite the user performing extensive troubleshooting across multiple discs, two optical drives, different destination drives, and even advanced measures like running as administrator and using "Safe Mode."
A major disappointment is the program's failure to utilize its advertised Level-3 Hardware Acceleration feature: it refused to engage the user's AMD GPU (stuck at 0-2% usage), instead forcing a heavy 40-50% load onto the CPU.
The subsequent eight-day support experience failed to resolve any of these critical bugs. Support left the crucial AMD compatibility question unanswered, proposed non-starters like briefly disabling all security software, and ultimately provided no fix for the paid product and requesting same steps repeatedly to effectively exhaust the user.
This prolonged, frustrating, and unresolved experience demonstrates that the software simply sucks at delivering reliable, accelerated performance.
RT
Roddy T.
MOVAVI is a SCAM product.
A You Tube Video recommended that I should download and use for FREE WinX Ripper. I downloaded the FREE WinX Ripper and had to pay $70.00 for the Use. Turns out the $70.00 is a yearly subscription and NOT FREE. I thought the $70.00 was for unlimited use of the software, but when I found out I paid for an annual subscription, I immediately asked for a REFUND. The response I got from Customer Service was that they would not refund anything. The You Tube person is full of crap and the Movavi website is a SCAM.
Response from WinXDVDSep 15, 2025
Hi,
Thank you for your message. We believe there may be a misunderstanding. The review you left refers to Movavi, but our company develops WinXDVD software, which is a completely different business with its own website and products.
We kindly ask that you update or remove your review so it reflects the correct company. If your concern is about Movavi, we recommend reaching out directly to their support team via https://www.movavi.com
.
If you do have any questions regarding WinXDVD software or your order with us, we’d be more than happy to help.
Best regards,
JO
John
Subscription scam
Subscription scam. Useless “account management” feature on the website. Unclear terms and customer service barely responsive and make it difficult to cancel.
Response from WinXDVDSep 15, 2025
Hello John,
We’re sorry to hear about your experience and appreciate your feedback. Please note that our subscription plans and renewal terms are stated on the checkout page before purchase, and customers may choose between subscription and lifetime licenses.
If you experienced difficulties with account management or cancellation, this is not the experience we want for our customers. We’d be glad to help resolve this quickly. Could you please contact us directly at [email protected] with your order details so we can assist you with cancellation and ensure everything is taken care of?
Thank you for bringing this to our attention.
Best regards,
CD
Christian D.
Vorsicht bei Winvideo AI – Probleme mit Lizenz und Support
Ich habe im letzten Jahr eine lebenslange Lizenz der Software Winvideo AI erworben. Nach dem Kauf erhielt ich einen Aktivierungsschlüssel, der laut Anbieter mit meiner E-Mail-Adresse verknüpft sein sollte.
Da die Software auf meinem damaligen Rechner kaum funktionierte, habe ich mir später einen neuen PC mit aktueller Hardware aufgebaut. Beim Versuch, die Software dort erneut zu aktivieren, erhielt ich die Meldung, dass der Lizenzschlüssel ungültig sei.
Ich hatte den Key zusammen mit meiner E-Mail-Adresse in einem Textdokument gesichert, um genau solchen Problemen vorzubeugen. Dennoch konnte der Support meine E-Mail-Adresse nicht im System finden und forderte einen Kaufbeleg an.
Leider war es mir nicht möglich, diesen Nachweis zu erbringen, da der Anbieter offenbar keinen gängigen Zahlungsdienstleister wie PayPal oder Stripe verwendet. Die Transaktion taucht weder in meinem Bankkonto noch in meinem PayPal-Account auf, und der verwendete Zahlungsdienstleister ist mir nicht bekannt oder zugänglich, um dort nachträglich einen Beleg anzufordern.
Aus meiner Sicht fehlt es hier an Transparenz und Verlässlichkeit. Es wirkt so, als ob die Lizenzverwaltung nicht nachvollziehbar organisiert ist – was im Problemfall zu erheblichen Schwierigkeiten führen kann.
Auch wenn die Software preislich attraktiv erscheint, sollte man bedenken, dass es bei vergleichbaren, wenn auch teureren Produkten oft ein Kundenkonto gibt, über das sich Lizenzen und Käufe jederzeit einsehen lassen. Diese Möglichkeit fehlt hier leider.
Mein Fazit: Aufgrund meiner persönlichen Erfahrung kann ich den Kauf aktuell nicht empfehlen. Ich rate Interessierten, sich vorab genau über die Lizenzbedingungen und die Zahlungsabwicklung zu informieren.
Response from WinXDVDJul 22, 2025
Hi,
We were unable to locate any order based on the email address you provided.
As a result, we’re unable to issue a registration code.
Please double-check and provide valid order reference number so we can assist you further.
Best regards,
JH
JHat
WinX DVD Ripper Crashes, Support Lacking
Purchased WinX DVD Ripper Platinum and thought the product would support my needs. Initial results were promising, however after a short period of time the program would crash. No error messages, just a hard crash. I would restart the project, and the same thing would occur over and over. I contacted support and asked for a refund only to be met a ton of requests to try this and that to resolve the issue. I was even requested to try another computer (sure I’ll just run to Best Buy and buy one to give that a try 🙄). Customer support was lacking, the products stability was lacking. Be cautious purchasing from this company.
Update: only after posting this review did I get action from the company. They did ultimately provide a full refund, but as mentioned above, not without the challenges and this posting to get there. There are many people who have had a positive experience, but I do maintain the perspective to proceed with caution.
HS
H.Schmiech
Programm taugt nichts
Programm taugt nichts. Nach kurzem Probelauf noch alles gut, danach geht nichts mehr.
Hilfe habe ich erhalten, war aber nicht tauglich, also keine Hilfe. Nach stunden langen suchen, Abbruch-
dann das so grossartige Geldrückgabeversprechen benützt-das natürlich nicht eingehalten wurde
TM
TC M.
Support so stupid
Support so stupid that when they can't, or won't, provide a resolution they tell me to change to another program. When that gets blown away, they stop responding altogether!
Edit: Only now they respond, to a bad review! Pity they didn't reply sooner!
Edit: Your reply is incorrect & only serves to discredit you! Regards are worthless!
Edit: The problem was not resolved!
Response from WinXDVDFeb 20, 2025
Hi,
We have communicated with our support team and learnt that all your emails were replied timely and your problem was solved.
Best regards,