Abby L.
No. Do. Not. Waste. Your. Money
No. Just no. The fact that they call this ice cream is false advertising. I got the pumpkin, mint, cheesecake, and cocoa dough, and all of them tasted nothing like the flavors. Immediately after trying them I felt extremely sick and needed to eat some fruit to help get the taste out of my mouth. The stevia is WAY too strong and it tastes really artificial. I was excited to try the ice cream because I just needed something to eat that, for once, wouldn’t make my blood sugars spike. To be honest, I wouldn’t even give this product to my dog. I emailed them, hopefully I get a refund. Another thing is that they make you buy four pints. I can’t even eat a bite, what am I gonna do with all of the leftover stuff!? Such a waste of money.
Response from Wink Frozen DessertsAug 1, 2019
Hi Abby, We're so sorry you didn't enjoy our Frozen Desserts Do you have an order number we can look into? We understand that we are not for everyone, but stand behind what we do. Would love to make this right for you. Update: Thank you for providing this. Again, we totally understand that a sugarless, dairy-free ice cream alternative is not going to be to everyone's taste, and honestly do appreciate you giving us a try. That being said, we stand behind our products and our service. I've refunded your order as per our satisfaction guarantee policy. You can find more on that by following the link below. https://winkfrozendesserts.com/pages/returns-and-refunds The reviews on Trustpilot are all from authentic buying experiences and are verified through order matching, just as your order was. If after this communication with you, you still believe that our services are deserving of a 1-star review, then we understand, and again, are truly sorry we weren't able to meet your expectations as a company and product. If you feel we were able to resolve your issue, or are deserving of a different rating, we do invite you to modify your entry - these ratings are impactful to future customers, many of whom may enjoy our products. Our goal is to provide an experience where people can try new items, while trusting that the company providing them will stand behind them.