WinkBedsReviews of winkbeds.com

It's not as silent as I was hoping for. Trying it out for a little and making sure it works for us.

UPS delivered the bed we ordered on time, I contacted customer support, about the other items ordered. They were very prompt in response and clarified the situation with the rest of our order. Looking forward to a good nights sleep

Items arrived early for the most part. Shipping was a bit chaotic and in three separate shipments. But it all got here in good shape. Easy to put together as advertised.

The delivery was quick. Quality seems great so far. The only complaint I have is making someone wait 30 days to return or even exchange the mattress. I had back surgery and this was rated highly for back pain. When I received the bed it only took 2 nights to realize that I could not sleep on the bed. The firmness is too much for me. I can’t sleep and I’m in so much pain when i wake up that I now sleep on the couch 90% of the time. I am counting down the days until I can return this mattress. I contacted customer service and there is nothing they will do for us.

We received the platform first, great quality! Next came our bundle, love it! Then our mattress, got it on the platform and my husband's back hasn't hurt him since! We love our Wink bed! The Nelsons

So far so good. The box was very beat up upon delivery. I was sure the mattress was damaged but it wasn't. I haven't had it long enough for an honest review, although I do not have any complaints so far...

I got this bed because I'm over 300lb and have back pain and not sleeping good. This is the best thing I could have done. This bed is great I sleep all night and don't have back pain in morning.

My husband and I bought a Queen luxury firm in March 2021. We recently bought a new house and the mattress arrived before our furniture. We actually had it on the floor for a few weeks before our bed was delivered. It was a bit more than I was expecting to pay for a mattress, but sounded like a great night's sleep, similar to a hotel mattress. My husband has back pain and I am a cancer survivor who frequently wakes up with night sweats, so the promises of support and cooling sounded perfect. From the first night, both of us were surprised at how much softer it was than we were expecting. It's definitely a mattress you sink into. It also was not as cool as I'd hoped, but not overly hot like some memory foam mattresses. Getting it into our Queen bedframe was a very tight squeeze and it's a little tricky to change the sheets. Also, as others have noted, the stitching quality is not great and one side of the pillow top was deformed by the shrink wrap. I'd hoped it would regain its shape over time, but it hasn't. Unfortunately, over the past few months the mattress has just gotten softer and softer, motion isolation is terrible and I feel it every time my husband moves (we weigh about 150 and 160). But the worst realization was about four months in when we realized we were both waking up with sore bodies all over, and severe pain in my mid- to upper back, which is entirely new for me. The mattress feels okay when we go to bed but we both wake up tight and in pain. As a cancer survivor, new pain anywhere, particularly in my back, is a huge trigger and a sign of metastasis, so needless to say, I'm not getting a great night's sleep. Firmness is obviously more subjective than I realized, but for us, there is nothing firm (or particularly luxurious) about this mattress. Unfortunately the free trial period has just passed by about two weeks, so we're out of luck. Our only option is to buy Firm at 50% off, for which you're required to pay $95 for white glove delivery (my original mattress was literally tossed in the bushes by the Fedex driver, so not sure why they force you to do white glove the second time around). This may in fact be the best mattress for you, but I would just recommend keeping in mind that it changes significantly over the trial period. Mark that return deadline on your calendar, because it will come around faster than you think! Wink will bombard you with emails while you're looking at their mattresses, before you buy, but once it's delivered all communication ceases, so it's very easy to forget!