WingspanReviews of wingspan.app

I am extremely frustrated with this company. It started off okay, but now it really feels like I am being robbed. It’s just unbelievable. They keep taking money out of my account whenever I make a payment—for example, I paid $163 last week, and it posted on the 24th. The same day, they took out another $163, instead of reversing the charge. It varies day to day, so I can’t dispute the second charge. It’s like a duplicate charge. Whenever I make a payment, they duplicate it, and instead of the charge being cleared, it stays pending. It continues to show pending until I call and complain. This is the second time this has happened, and there’s been no resolution. Give me my money back! The next time I get paid, the same thing happens—no resolution, same frustration. This is definitely the worst company I’ve ever dealt with. I’ve never encountered such issues when getting paid for the work I do.

2ND WEEK IN A ROW!!! WINGSPAN HAS NOT DEPOSITED MY PAYROLL CHECK. I TRIED TO CALL THE WINGSPAN SUPPORT HOWEVER THE COMPANY HAS BLOCKED MY NUMBER AND WILL NOT ACCEPT A CALL FROM ME. THE HEAD OF THE SUPPORT DEPARTMENT - THOMAS- ASSURED ME LAST WEEK THEY WERE LOOKING INTO THE PROBLEM AND WOULD GET IT RESOLVED. WELL, THAT CERTAINALY DIDNT HAPPEN AND NOW I HAVE NOT BEEN PAID AGAIN. If I could rate Wingspan less than a one star I would. My paycheck was never deposited into my account, the same account and information that was on file for the last year. When I tried to find out what happened they acknowledge that it was Wingspans mistake, however I have to what for them to figure out where it my money went. When I tried to talk to a person, payroll, mgmt., I was told the only thing the support people can do is write a ticket and I would have to wait to get a response in 24 business hours. 24 business hours sounds quick, but that is really 3 business days. I have bills that are coming out of my checking account, and they could absolutely careless. If it were my company and I was considering using Wingspan Collective, I would be VERY, VERY concerned that Wingspan WILL upset your employees and you will lose them. YOU DON'T MESS WITH PEOPLES MONEY, PERIOD. Mistakes happen; I get it. However, you don't fix it on your timeline, you rectify the mistake immediately. Employees if your employer is thinking about using Wingspan Collective, PROTEST LOUDLY. UPDATE: Thank you Thomas! Thomas who is head of support reached out to me after I posted this review and took over my case and I was immediately paid, I really am grateful that Thomas stepped in a immediately resolved this issue. However I still feel how they communicate with their customers needs a major overhaul. You shouldn't have to post a negative review for something to get done or someone to step in a management capacity.

Wingspan made our invoices and payments very easy. It gives accurate invoices and also it’s easy to navigate! What I like about wingspan is everytime you will made a changes on your account they will let u know by sending an email. That’s really helpful 🤩

I have enjoyed this payment platform a lot. I have never had a payment platform offer as many useful tools and options as this one does. The instant payment feature is a gamechanger when things are tight. Also, when I had a question their customer service was very responsive and helpful.

Wingspan is a great company and account. I appreciate being able to keep track of my money in one place. I also enjoy knowing how much is coming and what day. Highly recommend wingspan to anyone!

I appreciated the consistent reminders until I was ready to onboard. I found the unfolding process to be very easy. For example, I was provided a app that made uploading my identification documents really easy. This is likely the most tech forward onboarding experience I've ever had

I couldn't be happier with this all-in-one platform for independent contractors! It truly is a one-stop shop that simplifies every aspect. It was easy to set and underatand. The payout system is fast and reliable, ensuring I get paid on time without any hassle. The tax-related help is invaluable—guidance and resources make filing so much easier. I also really appreciate the health insurance options and the bank accounts with debit cards—they make managing my finances seamless. Access is available 24/7, which means I can handle anything at any time, fitting perfectly into my unpredictable schedule. The perks offered are fantastic. Most importantly, the customer service team is top-notch—friendly, responsive, and always ready to assist!

The person who called me to help me complete the application answered my questions and provide assistance was very helpful, and patient. I also appreciated the prompt response to my earlier call. I will get a follow up call tomorrow as we were not blessed to complete the process tonight.