Wings Financial Credit UnionReviews of wingsfinancial.com

I'm an American living in China. Due to that there are many sites that are difficult to use here to to the CCP aggravating firewall. That being said, with a VPN I can actually access all the services I'm used to having in the US ... until now. After Wings Financial CU "upgraded" their site I can no longer log in. Rather than allowing me to verify I am a customer, they just gave me the bird. What's even more frustrating is that over the May holiday China just had I was in Thailand and was able to access Wings, both the App and Website without issue. This was both with and without having a VPN on. How am I supposed to pay my bills? No way I'm paying any fees that I may incur while I don't have access.

Just did a digitial upgrade and had a number of issues. Then account blocked as the digitial site does not work with VPN - really? For those of us traveling a ton using hotel wifi this doesn't make me feel secure. FIX THIS!!!!!!!!!!!!!!!!!!!!

I have been using online banking with Wings for a couple of years. Every now and then, my password would not be accepted. However, lately every time I log on to digital banking my account says an error has occurred and I cannot get in. I have made many phone calls to get this figured out. I have gotten new passwords. Different reps have told me different reasons why I can’t get into my account. One guy told me I had to disable all my cookies on my iPad and that was what the problem was! No, it wasn’t. This has been going on for about 3 months now. One guy put me on hold and said he was going to have his supervisor help me. Never happened. I’m ready to quit Wings because of the high frustration of NOT being able to get into my account. One rep told me I could always call them to get my balance!! I should not have to do that. EXTREMELY POOR customer service. Why is it so hard for them to unlock my account so I can use it again??? Very upset with them.Again, this has been going on for months and nobody seems to know the right way to fix it.

Incompetence perfected. AVOID AT ALL COSTS

My Home Equity Line of Credit (HELOC) was purchased by Wings Financial. Since purchasing the loan, I signed up for access to my account online and requested e-Documents. There has not been a single notification sent to me by email or through the portal regarding statements or how much my payment is each month. There is only one past statement available for me to review through their portal. I have notified them through their portal "message" system but I do not receive any notification when they reply to my message. I have to periodically log in to check and see if there is a message. There portal is very difficult to navigate too. Extremely frustrated!

Since it was impossible to talk to a live customer in their loan department - 45 minutes on hold! - I took my inquiry to a more attentive competitor. I thought they would have learned at least something from previous listed negative comments in that regard. But no...

Terrible service. They don't care. We went to Apple Valley building.

Quality, timeliness has deteriorated .