Wings Financial Credit UnionReviews of wingsfinancial.com

I left Wells Fargo to join Wings because a friend of mine raved about how much she loved it. I have no idea what she could have loved. This is the worst bank I’ve ever experienced. They make Wells Fargo look like a great bank! Wings charges fees for everything and never returns them when you call to request that. They hold deposits for five to ten days. Customer service people are not friendly or kind. It’s horrible. I’m sure there will be a class action lawsuit over all the fees they charge in the future. I look forward to them going under or otherwise suffering.

"The primary purpose of credit unions forming is to provide affordable financial services to their members—typically people with a common bond—while prioritizing member needs over profit." This definition is important. I have been a member for 20 years. This bank has become sketchy to say the least. From removing rewards for debit purchases, to signing members up for EXPLOITATIVE $35 courtesy payment fees without an easy way to opt out (I don't remember opting in), to treating you like a criminal for using mobile deposit (I had a check held for approximately 10 days), this bank is a sinking ship. I will be exploring legal recourse for their overdraft fee policies. I am closing my account today. This is so sad because they used to be great. I would tell everyone I know how much I loved Wings. Now I tell everyone to stay away and will continue doing so. Go somewhere else. Please, you will save a lot of money and trust.

Worst credit union . Never applied for a checking account they refuse to remove the inquiry off my Chexsystems. Stop sending me letters

Current member stuck after this institution did a 180 on me and now treats me like a pariah. If any legal reps wish to assist me please advise, wings is deceitful, arrogant, rude, and unified in destroying their own members lives. This is the former employee credit union for the once great Northwest Airlines, and they were a great institution, always friendly and went above and beyond. They took pride but now it’s a scandalous operation that tries to come after your assets and separate you from your money. All I can say is STAY AWAY! You will regret it majorly if you give them even your name. I hope this institution sees its day soon and the way they are trying to straight up manufacture crisis so as to come after your home for example, it speaks to how they are likely in bad shape financially. Hiring wannabe NYC hedge fund hero’s who haven’t left Minnesota is their attempt to seem serious. It would be laughable if they didn’t have any ability to F up lives, but they do and they use it.

I opened an account with Wings to get a good rate on a used car loan. That was almost three years ago and everything was handled professionally. When Wells Fargo stopped reissueing HELOCs I opened one with Wings about two years ago, again no problems. Now I am trying to get a larger line of credit and was told I needed a whole new HELOC. The processing this time has been a complete disaster. Every person I have had to deal with doesn't seem to know what they are doing. The situation this time is a little more complicated because I would not be available for the closing so I was going to use a power of attorney so my niece could sign on my behalf. POAs are not that uncommon but three different associates at the local branch didn't seem to be aware of how Wings handled them and my niece and I had a make multiple trips to the branch to get it in place. Then, at the last minute, the loan officer handling the application informed me that my spouse needed to be at the closing to sign some paperwork. That wasn't needed for the first HELOC I have with them. They can't be there because they are with me, When I tried to contact the loan officer I get an out of office reply and there customer service stops at 7 pm! Not sure what is going to happen now. January 10 update. After I wrote the original review I tried contacting their customer service when they were open, first using chat (which was another fiasco ending with the agent abruptly terminating the chat) and then messaging (where I connected with a really great agent who gave me the email address of the loan officer's supervisor. I contacted the supervisor and he also proved to be very helpful. At this point the closing has not taken place, pending our return, but there is a plan in place to make it happen. Among other things the supervisor provided me with a copy of the original closing papers showing that my spouse had signed them, so I stand corrected.

Just spoke to Nick Lange 1-952-997-8226. I explained that I went for this credit card offer partly for the initial interest promotion. They could not get my paperwork done online and I had to send it snail mail. This knocked me out of the promotion but no one advised me. Instead they charged me for the transfer and hit me with interest. They said they wont do a thing for me. Very poor customer service. Paying this card of and I have an offer of where they can stick it. If I could give less then a star I would. stay away from this place they dont give a rip about customers whatsoever.

Went into a Wings Financial to have a document notarized and was informed they were not able to do this for me because I do not have an account with them. This is the case but I bank with USAA as I served our country and bank with a military bank. They refused to notarize anything for me. Thank you for all your help I will never set foot in your bank ever again! The US Bank up the street did it for me without a problem. The bank manager was rude and when I said I was never asked if I wanted to open an account she said it did not matter as I would have to wait 30 days after that anyway. WHAT A JOKE OF A FACILITY AND WOULD NEVER RECOMMEND ANYONE TO BANK WITH THEM!

I have been a member for over 30 years. Over the past 3 years this Credit Union went from great to miserable to work with or do banking with. Member Services Reps and manages are totally incompetent from the start to finish. They don't know if they offer UTMA, how to get you a debit card, go into your file to review notes of past issues you have had etc. The Reps are rude and lack customer care and relations skills. This has to be from lack of proper training to poor vetting during the hiring process. The last three issue I have had over the past couple of months and ways connected to the meber services was a disaster. Every step of working with them was a test of my patience. I won't even go into the issue and problems with their new Sky, it is an exercise in stupidity, and an excuse to eliminate the once great service they used to provide.