Gary J.
A Complete Fiasco
I opened an account with Wings to get a good rate on a used car loan. That was almost three years ago and everything was handled professionally. When Wells Fargo stopped reissueing HELOCs I opened one with Wings about two years ago, again no problems. Now I am trying to get a larger line of credit and was told I needed a whole new HELOC. The processing this time has been a complete disaster. Every person I have had to deal with doesn't seem to know what they are doing. The situation this time is a little more complicated because I would not be available for the closing so I was going to use a power of attorney so my niece could sign on my behalf. POAs are not that uncommon but three different associates at the local branch didn't seem to be aware of how Wings handled them and my niece and I had a make multiple trips to the branch to get it in place. Then, at the last minute, the loan officer handling the application informed me that my spouse needed to be at the closing to sign some paperwork. That wasn't needed for the first HELOC I have with them. They can't be there because they are with me, When I tried to contact the loan officer I get an out of office reply and there customer service stops at 7 pm! Not sure what is going to happen now. January 10 update. After I wrote the original review I tried contacting their customer service when they were open, first using chat (which was another fiasco ending with the agent abruptly terminating the chat) and then messaging (where I connected with a really great agent who gave me the email address of the loan officer's supervisor. I contacted the supervisor and he also proved to be very helpful. At this point the closing has not taken place, pending our return, but there is a plan in place to make it happen. Among other things the supervisor provided me with a copy of the original closing papers showing that my spouse had signed them, so I stand corrected.