WingbikesReviews of wingbikes.com

First the wingbike is absolutely amazing and I’m truly happy that I was able to find and purchase this bike. Next the customer service here is fantastic, I called and spoke to Daniel Elm who lives in Miami and he was very enthusiastic to speak with, informative and enjoyable. I recommend wingbike to everyone.

We have been riding a Wing Freedom 2 for a few years and we ride it hard and never do maintenance and it keeps running. This is a tough bike and we like it so much that we are buying 2 more Wing bikes- a Freedom Fatty2 and an ST for Christmas!! Note that this company has been in business for 5 years and that they are a small family run and owner operated business. They try hard to take care of their customers and they build nice bikes with a nice price!!

The Google reviews on their website cannot be verified. The scrolling google reviews widget is fake. This company in my opinion is going bankrupt and desperately selling inventory.

This Ebike is awesome! I’m out riding just about every day. When I had a regular bike it was a few times a month. Planning to get a second one for our house later this month. Very easy to use, feel like a kid again

AWESOME. We bought two wing e-bikes last year to ride along the bike paths and our neighborhood and they are perfect. They look very cool but also ride very well. We did test rides before purchasing from their site. Customer service has been superb. Shout out to Ilya for great support for my silly questions.

Nothing but good things to say after about a year of having the Freedom X. Two weeks ago I had an issue with my rear brake rubbing and a quick email to support with photos and they were able to get me sorted. I would recommend after a few months to go to a nearby bike shop to just get brakes/gears adjusted but really this is wise for any bike I've ever had when new. The bike is light, fun to ride and super stable. I get stopped all the time by people asking about it.

I've owned the Freedom X for almost 2 years now. I ride 70-90 miles every week on it. Every component on the bike has held up. Only thing I had to replace was the break pads and which my local shop did for $40. I’m considering getting my lady the ST so we can ride together. My neighbor has it and is happy. Customer service has been great and responds quickly. The bike is much lighter than other e-bikes and rides really smoothly. I still get about 45 miles per charge on the biggest battery but used to get more when it was new. Overall, very happy. Great bike.

I recently had an encounter with WING Bikes that I would not wish upon my worst enemy. I purchased the Freedom-ST bike on Aug 31, 2022, and opted for the assembly service during checkout (by paying an extra $200). The bike arrived on Sep 8, but, to my dismay, they couldn't arrange an assembly professional until Sep 29. This was already a red flag given the premium I paid for the assembly. However, the real issues began in July of this year. In the middle of a ride, the bike shut off after displaying erratic battery levels. The bike would randomly power on and turn off from this point on. After multiple emails with "Billy" from their support team and enduring long waiting periods, they diagnosed the issue as being the controller. Upon replacement (which was a hassle in itself), the problem persisted. Now, here's the kicker: despite raising the issue well within my warranty period, they conveniently stated that my warranty had expired on Aug 31. They ignored the fact that they themselves couldn't even schedule the bike's assembly until almost a month after my order date. Additionally, the warranty claim was initiated within the period, but their inability to address it led to its lapse. Their suggestion? Buy a new battery from their website, on my dime. What was supposed to be a seamless e-bike experience turned into an exhausting ordeal. And while their website touts the idea that any local bike shop can handle their bike repairs, I quickly learned that this is far from the truth. Several bike shops refused to touch it due to the brand not being on their approved list. WING Bike claims to offer "world-class customer service," but my experience was anything but. If you're considering buying from them, I'd strongly advise against it. Save yourself the trouble and the heartache. My advice? Choose an eBike company that's renowned for its exceptional customer service (either through recommendations or your own in-depth research). Many, like myself, initially prioritize technical reviews and the price point when buying an eBike, but when the company doesn't honor the warranty terms and cannot offer competent and timely tech support, you will regret this decision!