WingbikesReviews of wingbikes.com

Avoid this company! Terrible, non-existent customer service! I bought a $500 battery and accessories early August 2025. It’s October 22, 2025 and the battery hasn’t even shipped. Have been calling and emailing almost daily to no avail. No one replies to emails and no one answers the phone. I can’t use the bike (no battery), and I lost $500+. Scam, to say the least.

I bought a Freedom X bike 8 months ago and after 4 months the charger stopped working. I reached out to their customer support and it took several weeks for a reply, where they said they would ship me a new charger (after I submitted video evidence). After another couple weeks, I heard nothing and reached out and they said there was a supply chain issue. It has now been 4 months and they are yet to send me a new charger, or offer any solution. The bike has been unusable for more than half of the time I’ve had it and their support has not only been inconsistent in answering, but unwilling to offer any solutions.

order 15 days ago. never arrived. i contacted them, they said sahipping was canceled never left warehouse. Im like ok so what now? they never answered.They dont answer support either,. Best part is they said refund time is up???? like i never got it to even sendf back. DONT BUY

Bike was delivered deformed and offered no help whatsoever no I have to dispute transaction and have to walk around the bike and the box and all until it gets resolved. Do not buy from them even though it’s their fault parts were missing and the bike was defective somehow I’m the one to blame for it. Very rude staff

At 583 miles of riding the motor started cutting out, which was likely due to the controller failing. I contacted customer service about this, but since this was 13 months after I purchased the bike and they offer a 1-year warranty, they said it would be on my dime ($99 for a new controller). A bike that starts breaking down just as it leaves warranty and with so few miles on it is not something I'm willing to continue to invest in. The stock brakes are also terrible. So buyer beware on both counts.

purchased a wing bike due to a discount offered in their website, however I didn't get any confirmation email, I sent them a mail but I haven't got any reply since a week ago. I'm trying to cancel my order now just in case their maintenance service is as bad as the post shopping experience.

This review is based on my personal experience so make your own conclusions. I have owned my Wing Freedom X for just under one year and have had many issues. First customer service is contacted by email and it could be a few days before they get back to you. Most replacement parts come from China and take about a month to get if your lucky. Labor to replace the defective parts is your responsibility no matter how many times it takes to resolve the issue. This bike is a lot louder than most comparable E-bikes that I have rode. Here is a list and dates of the issues I have dealt with. 1/10/23 = Received delivery of E-bike & I assembled in about 2 hours 1/11/23 = Gears not working - Bike shop adjusted derailleur $$ 1/12/23 = Noticed display chipped / Wing ordered new display / new display finally received 3/6/23 & installed 2/03/23 = Pedal assist not working / Wing says need new controller, part ordered 2/17/23 / Part received 2/23/23 & installed / Still no pedal assist - Wing ordered new torque sensor part 2/23/23 / Torque sensor part received 3/03/23 & installed 3/09/23 / Part works but is loud 5/31/23 = Brakes weak & noises / Adjusted brakes 9/06/23 = Alarm malfunctioning / Wing ordered new alarm 9/06/23 / New alarm received 10/17/23 & installed 9/07/23 = Pedal assist loud noise / Wing says lubricate planetary gears 9/14/23 / Gears lubricated - still noise / Wing ordered new torque sensor 10/24 / 2nd torque sensor part received 12/10/23 & installed / Noise still exists

The Google reviews on their website cannot be verified. The scrolling google reviews widget is fake. This company in my opinion is going bankrupt and desperately selling inventory.