Inactive ProfileReviews of winfertility.com

Former employee - Great nurses, IT dept and customer service team. Company does a wonderful job helping patients. BUT - Director of nursing - Depends on who you talk with! FL and CT (where WIN is based) are 'work at will' states. But still does not excuse the Director from firing, with NO warning, NO explanation until I pushed for it. She stated she had no time to talk about it and should have been in a meeting instead of the call (then PLAN better!!!!). Something about taking a different direction, blah blah - All BS!!! Lost health insurance the NEXT DAY-They planned that well! And this is after working there 4 years. No working with employees for them. They frown upon verbalizing yourself, and watch out if you ask a question, crisis!!! HR is horrible. Not allowed to suggest ways to improve their processes, no transparency, lots of secrecy. No room for advancement. One RN Mgr and one RN Supervisor quit within 1 week of each other a few months ago-Nobody really knows why, but both got better jobs!!! Lots of current employees are shocked and angry with how it occurred and the behavior of the Director, also scared for their own jobs. Good luck to all potential employees!

Do not believe anything they tell you. Almost nothing is actually covered. They say that you have money to be spent on ANYTHING fertility related, but they don't cover imaging, or consultations, or testing, or half of the procedures. Fertility is such a difficult subject and all they did was make it harder and more painful. Expect to pay the full price of everything and maybe you'll be pleasantly surprised by your costs.

Considering one of their nurses, Lindsey, and her husband Reece brutally assaulted an elderly couple resulting in their hospitalization I can’t imagine how any patient would be safe. She did that on camera mine what she does behind doors. 😳

I didn't get a chance to actually use them because they took 6 months to finally explain to me that I wouldn't need to use their services anyway. Their communication skills are so poor! They kept telling me to register with them and that I would use their services once my insurance benefits are exhausted. Six months later, when I was still trying to figure out how Win works, and I had finally an IVF protocol spelled out with my clinic, a senior Win manager I insisted on speaking with finally told me there were actually TWO requirements to qualify working with Win as a patient, and that the phone reps ought to have explained that better to me. Turns out, I had to have exhausted my insurance benefits AND in addition I had to be starting my SECOND cycle. They said they don't work with people who are insured if they are attempting their FIRST cycle. What a waste of my time as I juggle all of the various balls for starting IVF. I can't believe the owners/executives behind Win don't care enough to at least make sure the phone scripts used by their useless customer service reps are ACCURATE for something as basic as properly explaining the basic process. If they are that bad at the very start of the process, I can only imagine how terrible they must be during the actual fertility/pricing/billing/payment process.

Terrible company! They cover maybe 1-2 things for IVF. If you're thinking of going through IVF and have winfertility, reconsider right now! You think you save money, but no. They also are terrible at customer service, offering no help whatsoever. So, unless you're rich and don't mind spending money on every little thing, save yourself the heartache.

Completely useless if your employer uses them as an intermediary between the insurance and IVF clinic. Literally the only thing they do is approve your treatment. There is no benefit to you as a patient, no support, no counseling despite what is advertised on their website. They will approve your treatment if you have $1 left and you will get billed the entire amount as out of pocket. They don’t offer any type of assistance, bundling, advice, etc if you have any money left under your insurance plan.

Completely ridiculous!!!! I wonder the people who work there even have any idea about what IVF is. They are ridiculous!!! The only thing they care about is MONEY!!!! There is NO DISCOUNT program Actually. If you do the math right you'll see that they charge more than your doctor's office. The pharmacy option is also miserable!!!!! Their prices are even higher than a regular pharmacy. Because of their stupidity, I had to suffer a lot and postpone my treatment plan three times. I am sure people who are in the IVF journey knows that delaying three times means waiting for more than a year!!!!!!!!! In the end, I had close all kinds of dealings with them and just pay at my doctor's office. Customer service is extreme, extreme, extremely bad. Just total waste of time, money, and mental peace!!!!!! STAY AWAY!!!! I hope they and their family may suffer the same situation as they make their customer suffer.

I had a wonderful experience with this company! I was surprised to see the negative reviews. They patiently walked me through the whole process, answered all my questions, supported me strongly when I was trying to push for insurance exceptions, and supported me emotionally on the tougher days. I couldn’t be more thankful to have this company and support. What a great company, I wish more employers offered this support. Thank you so much!!