Inactive ProfileReviews of winfertility.com

I was trying to find out where my insurance would be considered in network. I received an Email i couldn't open and when I called back to get more information I was hung up on multiple times.

Absolutely frustrating experience with no help in sight. From day one their team gave me conflicting information about my insurance coverage, then kept passing me around with no real answers or solutions. I ended up paying out of pocket for treatments I was told would be covered, and every attempt to get a clear explanation felt like hitting a wall. Communication is slow, confusing, and often nonexistent — not something you want when dealing with sensitive healthcare issues. Save yourself the headache and look elsewhere

WIN has been nothing but a headache throughout this entire process. Had the wrong insurance to see my previous fertility doctor, so I waited until open enrollment to change. Now WIN says I can use the service. Start seeing my doctor, and submit a claim after having a hysterocopy for reimbursement (a benefit that was provided through my work). Only less than 24 hours later, it’s denied because it’s not seen as “necessary” (sticking a camera in my uterus to see if a healthy pregnancy was possible isn’t necessary? Yeah, okay). I submitted a request for a medication for fertility treatments. No one gets back to me for several days, and when they do, two voicemails are left: first one saying I would have to pay out of pocket for the medication, and then a second voicemail 3 minutes later saying ‘Oh you MAY have coverage but you you need to call to explain’. Call ‘em up (took several HOURS because the number they gave me was out of office for the weekend and a bunch of automated chat messages later) and I had to PLEA MY CASE on why I needed the medications. They then said they sent the medications over, and I never heard back from anyone about it. Fast forward to today. I submitted several more claims for out of pocket expenses for medications after not hearing back from WIN for medications (again, understanding it would be reimbursed by my work benefit). Within an HOUR, they call to tell me that they do not and will not reimburse at all. When asked what they DO do, they “work with your insurance and review costs associated with infertility treatments and determine if they will cover those costs”. So, nothing. If they DO do anything, they are essentially a middle man. A patient needs to submit their work through WIN and HOPE they work with your insurance to get the help you need. Save yourself a headache. They’re brokers, middle men, insurance bureaucrats who lack a single empathetic bone in their body. Their app is confusing and useless, their people the same. I’ve already filed a grievance through work, and if your company suggests them, I’d heed otherwise.

It is horrible to deal with WIN fertility . They gave me incorrect information regarding my benefits and prior authorization.

It's simple to follow with much understanding. Acceptability on all sides I'm grateful for the this great opportunity you've given.

Like someone else wrote, if I could give them ZERO stars, I would - it's a damn shame this isn't an option. What already is a stressful time, is quadrupled by WinFertility. It was not my choice to go with them but rather, through the company I work at, the only way to use the benefits. I still do not understand how they are controlling the funds - and truth be told, they just deny a lot so I'm forever still paying out of pocket. I don't get it and it's an absolute joke to say the least. I also don't understand how the company I work for did not do their research. Why oh God why they came to chose WinFertility is beyond me. It's been hell and with half the treatments being denied, never mind some of the medicines, it's just been a brutal experience. And then their there is there app which is an absolute joke. It does not function properly and gives very little information (and going online, lol - you can't view anything once you sign in - everything is unclickable). They also only communicate via phone so good luck with that. But don't give in, just stay on the line - trust me - they won't call you back. It's just been a terribly frustrating sad experience. Too many tears. I will never recommend this company. Never.

I am convinced this malicious company is used by insurers to obfuscate and frustrate the entire process so that they don't have to provide the benefits they promised they would. If your employer is offering you a fertility benefit through this company, then know it is a sham and you will be on the hook for the cost of the treatment.

I would give this 0 star if I could. They can't even locate me in the system to start with when my insurance and company's insurance plan clearly states that Winfertility should come with my medical insurance. I called and they just said oh we'll escalate to another team to look into why and will get back to you within 2, 3 days and I never heard back. I had to call my insurnace again who reached out to them again and they still haven't looked into it. Like what is there for you guys to do when it's that hard for you to find your patients.