WineraReviews of winera.us

I will completely rescind this and make it a 5 star if this is resolved. I am a new player to this casino and was lucky enough to win $50 in my first experience. I fully verified my account timely and put in the redemption request. This was on 7/11/2026. On 7/13/2026 I receive an email from support saying that due to the threshold of my redemption ($50, mind you)tha they would need my social security number to further verify me. What the then did is cancel my redemption and put the $50 back in my account. I then waited a few says after supplying my SSN and repu my redemption request in. I to this day have still not heard anything back. The only reason that I gave any stars at all is that the reps on chat are very responsive but unable to supply any answers. Am I being scammed??? I would hope not but time will tell. Update: As of this writing 7/21/26 I have received response back from the GREAT team at Winera, who have proven to be responsive to me and have approved my redemption, the funds have not been received as of now but I feel confident that they will be. I wasn’t trying to make waves, I just wanted to be heard. I use upwards of 65+ social casinos and was just a bit taken aback by the SSN request and subsequent cancelling of my redemption. As soon as the funds hit my bank account this will be a 5 star review. They could’ve ignored me but they didn’t and I will continue to use them and make purchases because as of now, they’ve proven to be trustworthy (as long as the funds do in fact become received) thank you Winera, I’ll do my part , 4 stars for right now and when the funds are received you will have most definitely earned the 5 stars. Thank you, Allen Hill Update 7/22/2026 I am a man of my word, Winera deposited my winnings today as promised. They have definitey earned the 5 stars. Thank you Winera, for making me a believer when I thought that I was getting scammed. I appreciate you. Thank you, Allen Hill

It started off great. I got one little redeem in relatively easy and then the moment I put in for the second redeem, suddenly they needed additional verification and they turned redeeming off on my account. Support does not answer. I’m in Indiana and they are holding my winnings hostage. I have until the 31st to redeem or lose it all but I can’t redeem at all. Why does it feel like they are going to keep my money? Updated: the communication was horrendous. For over a week I didn’t even get a response to let me know what was going on. So I will change this to a 3.

Amazing service! Fast support handled my issues swiftly! Love the games on here aswell.

There are no cryptocurrency options. Previously, there was a cryptocurrency option, but withdrawals were not possible, even though cryptocurrency payments were fast. Now there's only the ACH option, which means we definitely won't get paid. They'll ask for all sorts of things and then not pay. A very bad casino. My friends and I have reviewed the terrible experience at this casino. Very bad.

I am unable to request my redemption nor have they verified my account. I have submitted all requested documents and have sent 4 emails with no response. I play several other online platforms that do not have this issue. Be careful

I had used this site to deposit and withdraw with crypto my first time and it was TOUGH to get paid but when I was offered $100 for 200 SC I thought I might as well take advantage cause i did get paid. Well now I find out they dont redeem via crypto anymore. Ok well whatever ill try ACH. Redeemed and reached out every day from sunday (redemption date) to MAKE SURE I had every document submitted and how much longer it should take to process. Well, I got reassured itd be 1-1.5 days and yes, I do have every document submitted. Well, then on wednesday night, it gets CANCELLED. Why? OH NOT EVERY DOCUMENT IS SUBMITTED. And even after now submitting my documents I wasnt able to re-request because it says its over the limit so I try to see if theres playthrough im getting screwed with but whatever I will play half my balance to see and sure enough NOPE. STILL CANNOT REDEEM. I would NOT tie up money here. Maybe play with little bits but getting YOUR money out of THEIR hands is brutal. They go out of their way to lie and set you up for failure to push off the issue to the next person. This freaking sucks. Edit: In Response to your reply. I have reached out to your live chat EVERY SINGLE DAY since the incident. Was told 1-1.5 days first time, then 3 days, then to be patient, then cancelled. The whole time I made sure to ask, are my documents up to date? and they told me YES. review chat history with me. I sent you all my account details. Absurd to reply w/ an attempt to do exactly what i explained above again (tell you "soon" as a lie on live chat -> say your sorry -> bend you over -> repeat) Edit 2: Reached out to live chat multiple times now as they asked, every single time i get told, "it sometimes takes longer than expected" and thats it. The help they offered below is not help, its just an attempt to get me to shut up. This company does not operate faithfully.

UPDATE: I appreciate the quick response from winera and I did not see the message from support earlier explaining the situation so am updating my review to 3 stars. I've already been giving 2 different dates on when id receive it that never happened, but I'm hoping 3rd time's a charm. If so I will update review again to reflect so. Pretty disappointed I even have to write this review. Ive been playing at this site since they opened and even tho I've never cashed out I continued to play as I like their layout and selection of games and thought I might win eventually. However idk if they can be trusted anymore after how I've been treated. I got 3rd place in their recent tournament and won 45SC. The tournament page said winnings would be paid after it ended on the 30th. It is now the 7th and I haven't seen a dime and every time I message support Lilly gives me a day that I will for sure be paid yet 3 times in a row now that day came and passed and I still have yet to paid. I emailed their support team and in the past I always receive a prompt response yet conveniently the 3 times Ive reached out this way I have been ignored. I dont think it's a coincidence. If they end up making this right and paying me the money I won fair and square in a timely manner then I'll gladly update review. I can only hope. Otherwise I suggest not risking your hard earned money here.

Absolutely horrible communication, long redeem times makes this site completely unusable. Do not play here it is not worth your time plenty of better options