Wine on SaleReviews of wineonsale.com

For the first time ever, I had problems with a recent delivery. It was not Wine on Sale’s fault; rather the ball was dropped repeatedly by UPS. WoS has been immensely responsive in leaning in to resolve the issue, even though WoS did not cause it. WoS answers calls quickly (vs waiting nearly an hour to speak to a human at UPS) and their associates proved themselves to be problems solvers. When their associate Lula did not immediately have an answer to my question, she followed up with a promised call and then emailed to make sure that I got the updated information. In a world with terrible customer service, WoS is a shining star. Thank you for your culture of helpfulness.

Great choices and NO SHIPPING fee.

I just opened a bottle of Merlot. It smelled right, (like bread yeast) but the taste was very acrid. It was okay with cranberry juice added to it, but I wouldn't serve it straight to my guests. It might be okay to make into vinegar. I bought it to drink straight as Merlot. I don't have high expectations for the rest of the box, even though there are 2 bottles from California. I won't buy from this company again, There was no problem with packing or shipping with FedEx, but when a company allows bad wine to be sent to a new customer, that shows me that they're not much. I see now that others have had the same experience. I DO NOT RECOMMEND.

I never ever post reviews. After the experience I just had with wineonsale.com, I felt as though I had to warn others about them. UPS somehow broke 4 of the bottles of my 20 pack, and the shipping box arrived damaged (wet, drooping, and retaped). I called the company, and they requested that I take a picture of the inside of the box and send it to them so they could make it right. I did as they requested. After doing that, for me it was a labor-intensive hour and a half nightmare of seriously dangerous cleanup of all remaining bottles. This included responsible discarding of the broken glass, and the glass filled shipping box without getting injured. Thankfully I was extremely careful and did not get cut. Liquid wine and dried wine were everywhere, and glass (yes, shards of glass) was everywhere, and it was stuck on all of the remaining bottles, which needed to be painstakingly cleaned. The labels on some of the surviving bottles were actually damaged. I'm 60 years old and have never had to clean up anything quite like that before (and it was late at night after a really long day). Yes, I realize that wineonsale.com did not break the bottles. The next day I called the company and spoke to a female supervisor. I was looking to have the 4 bottles replaced as well as having some (or all!!) of the shipping refunded due to my horrible, time-consuming experience. She only offered a refund on the shipping of 4 bottles ($28), OR a reshipment of the 4 bottles that had been broken. Nothing was offered to make up for the huge hassle. This simply wasn't good enough for me. I was not satisfied with that after having such a dreadful experience. The supervisor offered nothing additional even though I suggested that she offer me 8 bottles instead of replacing just the 4 lost bottles. I also suggested refunding more or all of the shipping cost for the 20 bottles. She also offered an opportunity to return all of the remaining wine for a refund and then I would have to contact Groupon in order to get a separate refund from them - which would be lots more work for me. I wasn't getting much compassion from this company nor from the supervisor who, when I pointed that out, said she was sorry that the wine arrived "damaged". To me, corked wine or oxidized wine is damaged wine. My wine arrived dangerously shattered, and I was stuck with the cleanup. At no time did anyone at this company seemed remotely concerned for my personal safety with their broken product, they just seemed inconvenienced by me. No one advised me to be extremely careful with the broken bottles. They did not care, and I could hear that on my phone calls to them (I also spoke to a regular representative). My patience was soon up during that first call with the supervisor. Our conversation was going nowhere so I asked her to think about my situation and reconsider. I told her I would call her back later in the day. I called back hours later and got the same answer from her. I was calmer and more patient on that second phone call with her. During the first phone conversation, the supervisor, who likes to have power over her customers, reminded me that I should be nice to her and not "cop an attitude" because she was the "person who could help me". She reminded me of this at least twice during our first conversation on April 2, 2025 (yes please, go back and listen to the recorded phone conversation we had). In my opinion the supervisor never actually helped me. She likes to talk over the customer - she actually agreed with me that she likes to do that when I pointed it out, on our second conversation. She is sarcastic and, at times, nasty, aggressive, and even mean-spirited. She's an actual supervisor for this company?? If she is the voice of wineonsale.com, the company is in deep trouble. The only thing she and I agreed on is that I was the victim in this situation. Again, there was no compassion from her. No, I wasn't satisfied, and nowhere near 100% satisfied like the company's disclaimer reads. I cut my losses with my 16 messed up bottles of remaining wine and accepted the offer for a reduction in shipping on my order. No, the company will not be replacing those 4 broken bottles. No, wineonsale.com, you didn't "make it right". That supervisor actually made it worse. Before we hung up the phone, I left her with a promise to post this true story as widely as possible (I told I would use her name but was not allowed to in this review). I'm keeping my promise. Stay away from this company, Stay away from that supervisor!!!!! PS - There seem to be many recent negative reviews about this company regarding their terrible customer service. Most of the good reviews were posted about 5 years ago, perhaps before she was working for them.

The Wines are always of top quality & fine service they give is outstanding!

Had a broken bottle. Told you about it and got a refund. I might be lying, I'm not, but you were cool about it! Thank you!!

I just received a case of 20 bottles of wine with 'bottle shock' in 17 of the bottles-- I had to look up the appropriate description for the wine I ordered from this company. Some kind of mishandling of the wine can wreck it and 'bottle shock' is what happens. The symptom is a flat, watery, taste. Also bitter tastes can be part of it. I got a rude negative response from Customer Service blaming me somehow for the quality of their product. I had ordered 2 other times where there were a couple of bottles that were no good. An angry toned "customer service" message told me that I had consumed the undrinkable wine and they were not going to give any refunds. Beware of this company...

No notifications on status. Order canceled without notice. They already charged our Credit Card.