Wine on SaleReviews of wineonsale.com

Horrible customer service. I received six bottles of wine and the first one I opened was spoiled. I immediately called the company and explained that. They told me to drink the bottles and let them know how many were spoiled and they would refund them. When I did so they said now it’s been six months and you are past our warranty yet I called the first week I got the package. Emailed multiple times and no one answered. Eventually called and was told lies such as they have recordings of the phone call that they listen to, but when I asked them to play my phone call back they mysteriously were not able to. Be careful with this company. They say one thing and don’t stand by it. If you get bad wine, send it back immediately. Do not open a second or third or any additional because at that point, they will tell you that they’re not willing to replace the wine any longer. They mention below they refunded me for the three bottles, which was all I asked for. They did not refund me for the bottles. They gave me a credit to shop from their store to buy more wine from them. A refund is what I actually asked for and was told no. .

This company states 3 attempts will be made to deliver since a signature is required. In my case 1 attempt was made and then they wanted to charge $55 to make a second attempt since the wine was delivered back to their home office. There excuse was they have no control of the delivery service and the delivery service returned the wine back to them. I let them know their online policy states that 3 attempts will be made to deliver and I have nothing to do with how they communicate with their delivery service. Then I was told I would be charged another $55 to have the wine delivered back to them for a total of $110 in delivery charges for wine I never received. I might add that no where on their website is $55 mentioned so they are making up policy as it relates to delivery on the fly. Very unprofessional. Then when the conversation was not going their way they went into victim mode claiming people were raising their voice when that never occurred either. I think we all have had to deal with this behavior in the last year with someone and it is very unprofessional as well.

I bought an 18 pack from them. I was not home when FedEx tried to deliver. They did not leave a notice or anything. Now they want $55 more as a delivery fee. DO NOT BUY FROM THIS COMPANY. It is a scam.

Disappointed with my experience. The website was confusing, customer support was slow to respond, and the order took much longer than promised. Overall, the service did not meet my expectations.

Would give zero stars if I could. I had asked why it was taking so long to get my order shipped after spending $40 and Nick was very unprofessional and called me a clown. Very unprofessional never got my order but I got my refund by disputing do not recommend as they will call you names and instigate when you have a complaint about shipping or anything about their poor work and shitty website.

FedEx damaged the package at their warehouse. Had to pay a $40 reshipment fee to get the product resent. Customer service was NO HELP. They will not file a claim, nor will they help me do that. Their policy states three delivery attempts. Tried to get the package rerouted after 1st and 2nd attempt, but then it got damaged.

This merchant is a sham. Do not under any circumstances order from this merchant or try to use a Groupon with them. They sent my merchandise, which was returned because no one was home to sign for the package. They refused to resend the package unless I paid another $40 and refused to issue a credit or contact Groupon for me. Their customer service is horrendous and you will lose money if you try to order through them.

Please don't order from them. When I did not get my order, they refused to give me a full refund. They only offered to refund $13.00 of about an $80.00 order. When I pointed out that their website offers 100% satisfaction guaranteed, they said that it was not really for customer satisfaction, but only for the wine which I did not get.