Wine on SaleReviews of wineonsale.com

thought I got a great deal when I bought this on Groupon, but then they charged me $55 for shipping when I went to their website. So I paid $120 for 20 bottles, which still wasn't bad. But I never got my stuff. They said when my order was delivered, I wasn't home, so it got sent back to them and was also damaged. My only option was to pay another shipping fee to get it sent back. Then they said I could get a refund, but they'd take out $82, which made no sense. Then they got back to me and said sorry, they couldn't refund me, and I'd have to contact Groupon. I did reach out to Groupon, but they couldn't give me a refund because my voucher was already used.

I have ordered from Wine on Sale 10 times over the past 4 years. I have told friends and family about them because I have been satisfied with the wine selections. (I typically order a case every 5-6 months). When I called customer service to explain that I did not need or want another 15 bottles of wine 4 weeks after I bought 15 bottles I was treated with a hostile tone from Tiffany. She told me that I have to accept the wine or pay to have it returned. They have a new policy that subscribes customers automatically to a monthly order. I was basically told to suck it up! I do not recommend doing business with this company. There are better deals out there.

I was interested in trying new wines from across the country at a great price point. I purchased in total 71 wines from 4 of their prepacked cases. I ordered a 20, 18, 18, and 15 set of cases. The order delivered via Fedex in 2 days. Everything was neatly packaged and no damage or breakage to any bottles. The issue was upon opening each case there were multiple duplicates. In total of the 71 wines there were only 20 unique wines. I received 51 bottles that were duplicates. Some I received up to 6 bottles total amongst the 4 cases. Some cases had 3 of the same bottle in them. 1/4 bottles to be new seems like not a fair shake. I emailed customer service my concerns and they asked how many duplicates were there and I can exchange them. Once I advised it was 3/4 of my order they stood behind "our website states that there may be duplicates of our best wines". I again stated that is understandable, but 50/71 to be duplicates seems a bit excessive. They offered a refund on 13 wines total at $6.86/bottle. I had asked for a full refund and they refused to do so without me having to pay for shipping and handling. After 2 follow up attempts on how to rectify this situation they stated their final offer was to pick up the 13 bottles for the refund. I've yet to try any of the bottles so I can't speak on their quality. However if you are like me and were hoping to have a bunch of new wines to try out I'd be weary of using this company and my technique. If anything do 1 case and I guess roll the dice that you'll hopefully not get a bunch of duplicates.