Wine EnthusiastWe bring wine to life! Wine Enthusiast is the ultimate source of innovation and information around wine. Our mission is to facilitate delicious moments around the wine lifestyle. WineEnthusiast.com is the premiere online destination for wine storage, furniture and accessories.
Wine Enthusiast (wineenthusiast.com) has 337 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Beer & Wine · Williamsville, New York
Excellent
Beer & Wine · Orchard Park, New York
Excellent
Beer & Wine · Amherst, New York
Excellent
Beer & Wine · Brooklyn, New York
Excellent
Showing 139 reviews with 5 stars · Clear filters
Greg C.
5-star Customer Service! Had a missing part from an item that I received as a gift. Sofie took great care of my issue and had a replacement part ordered while we were on the phone together. 100% Satisfaction!
Response from Wine EnthusiastSep 23, 2024
Thanks so much, Greg! Will be sure to pass your feedback on to Sofie as well. - John B (Head of Customer Experience)
Vincent
We decided the morning after placing our order that we wanted to change our order. I messaged via the website chat asking if it was too late. The gentleman was so kind and quick to respond. He even offered to call me at my convenience (since I did no have all of the order info). Superb!! So appreciative!!
Response from Wine EnthusiastSep 23, 2024
Thanks, Vincent! We really appreciate your review. - John B (Head of Customer Experience)
Ellis
Quickly responded to a support question and follow-up with the specific information I needed.
Response from Wine EnthusiastSep 23, 2024
Thanks so much, Ellis! - John B (Head of Customer Experience)
Reuben C.
Alvin was quick to enough to give status update of order.
Response from Wine EnthusiastSep 23, 2024
Awesome, thanks for the feedback Reuben! - John B (Head of Customer Experience)
Karl D.
When I initially called Wine Enthusiast, the woman I spoke with in customer service was very prompt with emailing me the part number I needed for our hotel wine cooler. When I called back with the given part number, Michael Dreyfus, the sales associate was very courteous in following up on my needs.
Response from Wine EnthusiastAug 8, 2024
Thanks so much for the review, Karl! We greatly appreciate your feedback and will pass your kind words onto Michael. - John B (Head of Customer Experience)
Jeffrey S.
Amazing, fast, thorough, knowledgable,patient, helpful and just plain fantastic customer service. I needed help on an existing wine refrigerator from Wine Enthusiast. The customer service rep who helped me did so quickly. He diagnosed the problem correctly immediately and I had the required part within a week. This on an item that I've had for years. Just great
Jen
I had an incident with a WE fridge and called the help line. i've learned that the help desk at WE isn't always helpful, so I was hesitant even to call. But I got lucky and I got Sean B. on the other end of the line. Not only was he super helpful in fixing the issue with our fridge, he followed up when he said he would, went above and beyond on each call and was so personable that the calls were fun! I was shocked (again, given past encounters) and can't sing his praises enough. WE - you have an excellent ambassador in Sean B. Not only should you never let him go but his calls should be the baseline for all other employee/customer relations. Thank you many times over Sean!
Al L.
Mr. Beam is an excellent representative for your company. He is competent, articulate and very resourceful in quickly resolving the issue.
Response from Wine EnthusiastAug 8, 2024
Al, we greatly appreciate your feedback and will pass it on to Shaun. - John B (Head of Customer Experience)