Wine EnthusiastReviews of wineenthusiast.com

Dino Sapienza the wine cellar consultant is AWESOME! I looked for him to assist me on my second purchase because his customer service is outstanding! He is personable and simplified the process of purchasing and getting my wine fridge. He assisted me with a large wine fridge several years ago and now a smaller one. His service on the first purchase had a lot to do with why I re-purchased another fridge through wine enthusiasts (In addition to the wine fridge being very nice and beautiful).

I received a gift that a friend purchased from Wine Enthusiast for me. Upon opening it I discovered it had a defect. Rather than risk embarrassing the friend who gave it to me by notifying and returning it to them, I contacted Wine Enthusiast’s customer service directly and explained the situation. The customer service agent patiently reviewed all the contact information I provided her for the friend who purchased the gift, found the invoice, and within 72 hours I received a replacement for the defective item in perfect condition. I was thrilled with the exceptional customer service I experienced!

The Agent was very thorough which resulted in a resolution that was agreeable to all concerned. Sometimes a Customer Service Agent with other companies just looks at one screen and that becomes 'gospel'. This particular Agent checked several different options until she came up with something that satisfied me and the requirements of the company. Great job!!

My cooler was damaged with the delivery. When I called I was told they would send another. Hassle free. :)

We had an issue with our Eurocave wine cooler and the team at Wine Enthusiast got us the part we needed and directions to fix. Great service!

My five stars are exclusively for the two young men who delivered the cooler this morning. Polite, careful, thorough. The best!!! They saved the overall experience, which up to their arrival was less than stellar.

Great product and the customization is a nice bonus.

Outstanding customer service