Wine EnthusiastReviews of wineenthusiast.com

This is not somewhere you want to order from. I ordered on 12/15 and still haven’t gotten the product today. It says it’s out for delivery so I’m hoping for the best. The problem though, was that when reaching out they negated all responsibility and put it onto the carrier. I expressed the carrier wasn’t helping me and closed the case I opened before they even found the package. Then the team responded yesterday saying they’d be helping with my order and never responded once I responded. To make it HORRIBLE, they offered me a $25 gift certificate to use - said it would be in my email within 24 business hours - never came. I chatted again. They gave my the code and I applied it at checkout only to find out it’s not even valid. Do not shop! They just waste your time and do not help. They are not an example of exceptional customer service. Anna and Alvin are 2 names I spoke to - they don’t care.

If you buy a new unit from Wine Enthusiast here is no repair service network unless your under their original warranty from time of sale. You can buy an extended warranty for 5 years and you will receive service thru them for that period of time, but after that you are on your own. Here is what happened to me. I was given this unit as a gift it was a Wine Enthusiast refrigerator a few years back and it needed repair. Wine Enthusiast Tech support thru texting provided various companies to call for repair, we called all of them and they all said we are not going to do the repair. Wine Enthusiast answer was we will provide the parts at no charge to you but we have no answer for repair service. After many hours of calling repair services ourselves where they have little to no interest in doing the work without mentioning that if they did come it would be $500 and without a repair manual they may not be able to do anything for us. We have decided to order a new unit from a appliance retailer that will repair the unit no matter how long we own it.

Almost impossible to reach customer service. After a very long wait I left a voice message and my call was never returned.

Horrible company, sorry i ordered from them. They charge $299 for 5 day white glove delivery service, ordered a cabinet & wine cooler december 2 and still no delivery on december 18. Tried to chat, email and call customer service and only get the run around. Will try and cancel order because this is a horrible company and the shippers they use are useless.

this co. a substandard service.. I purchased a new 200 btl cooler came missing shelves, missing Lava rocks "for humidity" and damaged bottom door "which I can fix" 10 days 5 calls few messages and no return calls . they are very busy i was told.. if I was the owner of this garbage co. I would fire myself..need Trump to clean this half ass co. shame on me not reading the reviews first..

Wow. Where to begin. First it took forever to get them to send the brackets for my Artevino wine fridge, keep in mind it's a $4K unit. Then instead of sending 7 pairs of right and left brackets, they sent 10 right hand and 4 left hand...obviously that's NOT going to work. Then it took another month to get them to send me replacements for the wrong ones, but found out two weeks after that they didn't have but 2 in the their warehouse in NY and had to WAIT for them to shop from France. Well I can get a delivery of wine from France in a week or two, but they needed three months. Seriously. I'm not kidding. On top of that each set of two 1.5" wooden dowels were $10. Seriously. I bought a bag of 100 on Amazon for $7 instead. Never again. There are PLENTY of excellent wine fridges on the market. Never again. Side note...I NEVER got the right brackets. Sold the fridge.

Shocking experience. First one arrived damaged (door broken off hinges). The second one was pre-owned and arrived in a box missing a side. Customer Service didn't seem surprised to hear this had happened. Clearly no quality control at WE.

Dealing with the sales person was wonderful. I ordered 2 EuroCave Revelation L's. I never write a review but think it is important that you know the delivery process was terrible. They just left my home. The delivery team brought the 2 units in on a dolly, once they got through the door in our wine room they took the EuroCave's off the dolly and slid across our wood floors. I have deep scratches and they have damaged my hardwood floors. Wine Enthusiast contracted with Fragile Pack a company that hires individuals. They did not do white glove service. They bring the units in on a dolly and drop off...sliding across the floor! They do not level, adjust or do anything. They did take away the boxes.