Wine EnthusiastReviews of wineenthusiast.com

We purchased a bar cabinet directly from wineenthusiast.com. I was a little disappointed with the finish quality when it arrived but we like the look and design of the unit so decided to live with it. However, after a month the doors started warping pretty badly and that is where the trouble began. We have been trying for months to get a resolution with customer service who agreed to an exchange (which never happened), then after more months went by, a full refund, which also didn't happen. Each time we get fobbed off and nothing that is agreed to is followed upon. This is a $2,000+ piece of furniture that is not up to the standard you'd expect from a company the supposedly specializes in this product type. Customer service is frankly a joke after we have given them ample opportunity to make this right. We will never purchase anything from them again. UPDATE: After posting this review, customer service proceeded to issue us a full refund as previously agreed.

Pathetic customer service after the sale. Unable to reach anyone with questions about an expensive wine refrigerator. When I call, I’m told to email, then in the email I’m told to call. Bottom line: no assistance.