Wine EnthusiastReviews of wineenthusiast.com

I purchased a smallish wine cooler in November. On Dec 9 I was told that it was missing in shipping. In January it was reshipped but I was told I would not get door to door delivery as per their web site but door to "first enclosure" i.e. the bottom of my porch steps. They wanted $180.00 to carry up 5 steps. It only weighs gross 201 lb. I said website said "door to door" they said if you go to their help section somewhere in there is the full description of what I was entitled to. This information was not linked to the order page. $180 for 25 seconds of work!! Not me. This is false and deceptive advertising as well as bad overall service.

I ordered an expensive Eurocave Wine Refrigerator from Wine Enthusiast. The salesperson who took the call was helpful...until he wasn't. We decided to take advantage of the 0% financing through Affirm, and when we received the financing agreement, the rate was 22.46%. My credit score is north of 800, and there was no explanation. We called Wine Enthusiast Customer Service to no avail. We ended up paying off Affirm to avoid interest, but missed the opportunity to get travel points by using our card. I filed a complaint with Wine Enthusiast through the online contact form on November 18, 2020, and it is now December 9, 2020, and still have not received a response. Do not conduct business with Wine Enthusiast. They win the award for worst customer service.

Ordered a wine opener with stand on 8-1-20 and was told it would ship on 9-20-20. That came and went without anything. I called and they told me it was on back order and would be there mid November. I call back at the end of November and they said it’s out of stock until 12-28. They stated they would call the vendor and get back to me even though it was showing available on their website. I call today since no one called me back and was told it would not ship until 2-28-20. This is 6 months of waiting. I told them to just cancel my order.

HORRIBLE! Trust the reviews! Purchased a $1,000 wine cooler on 11/30 and received a voicemail the next day about delivery. I wanted to go with the $195 white-glove delivery since we're in the middle of a pandemic and this thing weighs 141 lbs. After waiting on hold forever, I'm first told it's $195 for the white glove service, but that's only for (5) stairs. I live on the top floor of a 3-floor walk-up with no elevator. She then tells me it's $195 FOR EVERY FIVE STAIRS. How she said this without laughing is beyond me. She then put me on hold to 'check something' - then coming back to tell me they'd "only" charge $300 to get it to the third floor. No thanks! I ask her to cancel the order and she says she has to make sure it hasn't shipped - I'm looking at my order status online (mind you it's the next day after I placed the order) and it clearly shows it's pending fulfillment. She insists she still has to check and will call me back. Surprise surprise, no callback so I call back again the next day and wait on hold forever, get disconnected after waiting on hold for 20 minutes, then try again and finally get through. This time she's going to get me to the lady who was supposed to call me back. Disconnected again before reaching her! I'll save the rest of the saga, but suffice to say I have never had such a horrible experience. Truly should have checked reviews first.

If I could leave 0 stars I would. Ordered a $3000 wine bar back in July. Was told it would ship in 4-6 weeks. It didn’t. I followed up and was told we would get notice when it ships. Followed up again. No response. Left multiple emails and tried calling numerous times. Finally called to cancel the order in October. Left a message. Magically a few days later my card gets charged. We call and get ahold of someone that we want to cancel it’s too late we made other arrangements. They say ok. Refund me $2000. They charged me $1000!!! Fast forward to today we called as we just realized we didn’t get the full refund. They say our file is documented that we called numerous times but it never says what we called about so there is no note that we cancelled. The best they can do is refund $500. So I am out $500 for absolutely freaking nothing. So beyond frustrated. I will be filing with the BBB also. Terrible customer service.

Awful customer service and no shipping updates. My second go around in trying to order a custom wine stand opener. Placed the order in August, was told 4-6 weeks... NO updates. Called several times, finally got through to someone who told me it would get shipped in November. Then received my first shipping update email- they are suddenly out of stock and the order wouldn’t get shipped until December. Got for bid you wanted to purchase a gift for someone.... no good.

My unit stopped working within a few months. The customer service department is unresponsive. Their phone system does not provide a way to talk to a representative or leave a voice mail. The phone auto attendant says to send an email. It has been a week and I have not had a response to my email. I would look for a better source for any purchase you might be considering.

Ordered a wine bar w/ beverage center (refrigerator) on Oct. 6th, knowing that it would not ship until Oct. 26th. This is according to their confirmation and email. Received a call to confirm that I know it is not shipping until the 26th; I said I was and am ok with this. Fast forward to Oct. 26th - no communication from wine enthus. providing an update or status. I sent multiple emails and attempted to call with no response. On Nov. 4th, I called again, but hit #2 to place an order and connected with a person to learn that it will not be available until the end of Dec. Then, he transfers me to customer care to confirm availability and I'm told it will not be available until mid-April. What the F? Why was I told Oct. 26th in the first place?