Wine EnthusiastReviews of wineenthusiast.com

BUYER BEWARE DO NOT BUY FROM THIS COMPANY. They charge outrageous money for cheap product. I am very very disappointed in the quality of Wine glass I received. The price that I paid for was a cheap piece of plastic is outrageous. This is a rip-off company.

4 months to complete an order for a counter top cork puller. The bracket is defective (bent) and after sending pictures 2X they still don't respond after 4 emails over 19 days. Destiny is not your friend and is incompetent. She could not find my complaint number. I don't write reviews but had to speak up because the service and product are horrible. Never buying from them again and hope no one else does either. Bob H. Sonoma, CA

My order hasn’t been delivered for SIX MONTHS now, and that’s after they delivered an item of the wrong color. It’s 2 weeks past the back order date, and I had to call for them to tell me it’s back ordered again for OVER A MONTH longer. Completely unacceptable these people are useless

Poor quality product along with terrible customer service. I made several attempts by phone and email to reach customer service Received rote responses.The compressor failed on the wine cooler. A replacement was provided through an Amazon request. The replacement compressor broke, but never able to reach anyone. I see others have also had similar complaints. I expect they won't be in business much longer. My success story; Amazon stepped up, removed the original charge from the account and I was able to order a new cooler from another company at no charge.

Purchased Ivation 18 Bottle Compressor Wine Cooler Refrigerator October 3, 2020. By December, it failed to operate and returned it as defective. New unit arrived December 13, 2020 and also failed within 60 days. Have made 4 attempts to call for a refund or replacement and each time, Wine Enthusiast promises to follow up and does not. Useless product a and non-existent customer service.

EXTREMELY DIFFICULT to work with. Before spending several hundred dollars on ANYTHING, try to order something really small and cheap like a cork screw opener. Then once your order is placed, try to change that item for something different. This will let you know what kind of support to expect if you place a very expensive order. It IS that bad. Here is what I experienced: Their phones are always down, you can never get real person - unless you call Sales to buy something. Aside from horrible phone service, they openly admit email support takes up to 4 days....and it does. My advice: avoid Wine Enthusiast if you can.

Ordered an item for a Christmas present in early Dec, told weeks later it was backordered and would not arrive until March. Called repeatedly in Jan and Feb to inquire, completely stonewalled by an impenetrable automated phone system....left a msg that should have been returned in 4 days, it was not. Got ANOTHER notice the item is now delayed until april...the Christmas gift remember...because it's out of stock still...yet, got a catalog in the mail and the item appeared in the catalog. Called again, left msg again, same radio silence again. Do they every complete orders? They say the comms are delayed due, of course, to C*VID, but twice failing to return a simple phone call? or an email? these are the actions of some fly-by-night online scam, not a legit business. Perhaps complaining here, as many others have, will prompt a response.

DO NOT PURCHASE the Mesa Sliding Barn Door Bar Center with Wine Enthusiast Classic 200 Wine Cellar. First I left a review on their website and they immediately removed it. I ordered this $5995.00 product and was told it was on back-order for 3 months. So after patiently waiting, it arrived. When it showed up it came with 2 left side shelves versus a left and right which means it could not be put together. Pieces were damaged, warped, and some of the wood was unfinished. Nails were visible. The delivery team left all but the extra left side shelve. I contacted customer care over a month ago and still have not been given a timeframe on a replacement (the initial call said it could be a few months). Worst experience. Do not waste your money on this product. Poor customer service. Do not recommend!