Wine EnthusiastReviews of wineenthusiast.com

1/19/2022 I have still not heard back from Wine Enthusiast and I gave them all of the information they needed. So Disappointing. And my order number was already in the first review. reply was they sent me a request for more information. I never received that email. (1/17/2022) The information you need is receive emails from your customer service person kristen simmons that product was going to ship December and then January after already missing the November ship date. Still no answer after 3 emails asking where my January ship date is? Where is the product. You can email me my email is in the order @ 498097 As of yet no email from reply from wine enthusiast as stated in reply below. I gave wine enthusiast another chance since they took care of my last problem. Order #498097 However, I have ordered a legend monogrammed wine opener. First delivery was Nov, then Dec, then Jan 10 it was shipping. Now I cannot get customer service to answer me at all. I keep getting emails with their catalogs. Why would I order more when I cannot get what I ordered already!

Ordered a $2300 wine credenza. Wine refrigerator has never worked and they sent me 2 replacement units that will not work in the credenza I have. Now the credenza has started to warp and I don’t have a working wine refrigerator. 4 months dealing with customer support that is inadequate and doesn’t care to respond. We finally sent the COO and President of Wine Enthusiast a certified letter asking for help. We shall see but buyer be ware.

Order #518500 Classic L-150 Wine Cellar Ordered in plenty of time for a Christmas gift, Dead on Arrival, Sent an email, contacted customer support, was promised a call back in order to find out how to return, no response, These Jokers sure know how to mess up a Christmas gift. I will need to file a dispute on the Barclay account next.

These reviews are certainly interesting to read, and quite a contrast from the reviews on the WineEnthusiast web page! We submitted a review to the WE page, but for some reason it has not yet appeared. In that review, we describe how we ordered a 150 bottle fridge on 5 Jul, paid in full in Aug, and are still awaiting delivery on 30 Sep. Delivery from AM Home Delivery was originally scheduled for Thu 23 Sep. It was confirmed via email, but no delivery window was given. I took off the entire day but the delivery crew never showed up, and there was no contact from them. I wasted a very valuable vacation day. The next day we initiated contact, and a re-delivery was scheduled for today Thu 30 Sep. We had several confirming emails, but then another email that schedule a re-re-delivery for tomorrow Fri 01 Oct. This time we have contacted WE, have contacted the AM Home Delivery So. Cal. office, and we have replied to the email from the delivery crew. They have sent us a 4 hour window of 11am - 3pm tomorrow. I'll be taking time off tomorrow to meet them. Will post another review/update... fingers are crossed! Edited: not sure how to reply to the WE message, except here? Still have not seen our review appear on your web page... could you please address that? Yes, the re-re-delivery did occur on 1 Oct for the 15 July order, and I was able to finally accept delivery after only taking off 12 work hours = $$$ !

DO NOT BUY FROM WINE ENTHUSIAST!!!!! I wish I had seen these reviews before trying to purchase from Wine Enthusiast. I purchased a cellar 6 weeks ago, email said it shipped the next day, it has not been delivered, they do not answer or return calls, the shipping company does not respond and their app does not work. I paid in full the day I placed the order. Supposedly a reputable firm, this is the worst customer service I have experienced, probably ever. Do not buy from Wine Enthusiast!!!!!!!

I ordered two cases of wine for a party I was having in June well in advance of the party. One of the cases they sent me was the wrong wine (they sent me pinor noir instead of chardonnay). I called them and asked them to replace it. They said they couldn't get me the wine I originally ordered in time, even though there was a week until the party. Barely an apology. They just offered to pick up the wine. They picked it up and I still haven't received a refund. This was the beginning of June. I have called, emailed and I still have not received my refund. Do not use this company.

Customer service is terrible. We bought an expensive large wine cooler from them. It was replaced once as it broke down. The second time it broke down it took them 4 months to send someone to find out they could not fix it. They sell poor products and do not stand by them.

Ordered a $550 product that Wine Enthusiast resells; it doesn't work. Tried customer service, who passed me off to the manufacturer, who after multiple attempts, provided zero response. Returned to WE customer service, via phone and email, to also receive no response and/or repeated direction to manufacturer, who again, does not respond AT ALL. This went on for several months until I finally disputed the charge on my Amex, which was credited, then recharged, then credited, then recharged. WE Cust Svc finally replied, after the Amex dispute and initial credit, at which point I threw away all the boxes/etc assuming the matter was resolved, telling me I could return the product for a refund...but expected ME to pay for the return shipping on a product that does not work? Amex now tells me I have passed the time limit, yet this has been going on for 6+ months as a result of Wine Enthusiast!! Will not, and I recommend you do not, purchase anything from them again! I spent $550 for a high end product that simply doesn't work.