Wine EnthusiastReviews of wineenthusiast.com

Worse customer service I have ever encountered. Karen Chung an alleged supervisor of customer service does not return calls or emails. I have copied Adam Strum, Sybil Strum and Erika Strum all of them run the company and they have not responded. I am out several hundreds of dollars due to the delivery of a broken wine cabinet door that they refuse to discuss and remedy the issue. I will be reporting them to the BBB and the State AG's office for them taking my money and delivering broken product operation. I will initiate an action in small claims court. AVOID THIS COMPANY. There are much better providers of wine cabinets. I wish I had read the reviews on this website prior to purchasing my wine cabinet from the elitist company.

Yesterday Our second Wine Armoire was delivered and just like the first one it came in damaged. When you reach out to Wine Enthusiast nobody will answer the phone. This company has bad PR Skills. They want you to send them an email and they will get back in touch with you. When a product comes in damaged you need to speak with someone right then. They remind me of a car dealership. They want to sell you the product but there's no service after the sale. Now we're waiting on our 3rd Wine Armoire. Not looking to good. We are very dissatisfied with this company. I do not recommend purchasing anything from this company. Oh, did I tell you this was the second product we've purchased here. It was also damaged. Should of learned the first time.

I have ordered 3 products (2 wine decanters, a coffee table, and a wine refrigerator from Wine Enthusiast. Customer service is HORRIBLE. I have contacted them 4 times regarding the refrigerator and they promise to follow up but don't. The box had no visual damage & I set it in my garage. When we eventually opened the box, we found the door was completely shattered. When I speak to customer service reps they say they are working from home and have to contact a manager. Then there is no response. I previously ordered a wine barrel coffee table. Their shipper subbed out the shipping to a moving company who did not contact me when they received it to arrange delivery. The local company said they were not directed to contact me for delivery or pick up. I drove 25 miles to pick it up. Once home and opened, the table smelled so bad from rotten wine I could not keep the table in my home. The minute you enter the home it was disgustingly stinky of rotten wine. It was a hassle to arrange for the return. I don't know how they could sell that to people to put in their homes smelling so badly. I notice there is no website review for them. Clearly their reviews are quite bad. Save yourself the headache of ordering anything from them.

WE offered 20% off and free shipping. I placed a wine cooler offer and after 3 business days, Josh calls from WE and advises that they don't currently deliver to PR even though the website says delivery to PR. Josh said shipping costs are astronomical and won't ship. I live in PR and shipping cost are not astronomical, they seemly have a bad shipping vendor and either WE or the vendor does not want to ship. PR is a commonwealth of the USA and we use the same USPS, FedEx and UPS delivery as the mainland regularly at no inflated delivery charges, very disappointed. **Regarding WE reply, I have provided the info they wanted but still nothing. This is pretty simple, Josh from WE quoted me $1,500 for shipping a $399 Wine Cooler. Looking for to a response

I wish I would have read these comments prior to purchasing. This company is atrocious.... with all the purchasing I do on line, this is the first time I've written a negative result on any company. I've reached out to customer service at least 5 times. Today I attempted to speak with a supervisor and the operator hung up on me twice. Then after that, I had to wait 35 minutes for them to answer and they hung up again. I'm completely shocked that this company is still in business. Over a month waiting on my cooler and still have not received it.

Customer service could not be worse. Our wine refrigerator broke in 6 months of purchase (covered under warranty). It’s taken 9 weeks, many times going well over a week to respond, and with hold times over an hour. They have shipped the same wrong part 3 times. We went out and purchased the part to fix it ourselves and we’re able to. Sadly, I purchased from this company because I thought they’d stand by their products. Never again.

Well it’s been since August 2021 and I still don’t have my wine credenza. It did arrive in October, damaged, so I refused it. WE offered a 15% discount if I went to get it fixed myself, really? My replacement was ordered, I was assured it was in stock and would get an update as to shipment. After a couple of weeks I TRIED to reach out to my customer service rep, Agi, at least 3 times with no response. I had to call for a supervisor and was promised a call back from her, that never happened, it was amazing I got a call back from Agi within 10 minutes. Upon speaking with Agi, I was told that the unit was in stock, but had to be shipped from France and wouldn’t be here until February of 22, you know the supply chain thing. In January of 22, I called for status with a different rep, she said she’d get back to me, never happened. I had another call into a different rep last week, apparently a logistics rep, she was to pass on my concerns to customer service, she said I'd have a call back in a day, no surprise, no response. The bottom line to this is WE customer service is nonexistent. Nice enough on the phone, follow up and accountability is seriously lacking. I suppose if you order something and it goes good, you’re lucky. If you have an issue, don’t expect results. Their Director of Customer Experience, Darren Gold and the executive management team need to pay attention to what customers are saying about their poor experiences, or there may not be a WE to write them a check every two weeks. I got a Reply! Reply from Wine Enthusiast 5 days ago Hi Bruce, thank you for your feedback and we're so sorry to hear about your experience with our customer support. We'll make sure to forward your feedback to the appropriate team. Also, just sent you a request for more information so we can look into the status of your order. Surprise! I received nothing form Wine Enthusiast as indicated above. Even in response to complaint, they are true to their culture of no communication with their customers.

Ordered fridge on 12/7 under order #526243 and was told 7-10 delivery. Fridge finally showed up on 12/27. Upon opening the box and placing unit in its designated location it was found that the top of the door at the hinge was broken, our email to customer service contained the pictures. Attempted to contact Wine Enthusiast via phone their various 800 numbers but those are useless as there is an answering service that takes down your name, contact information and promises a response within 24 hours, which never happens. Their Customer Service 800 number actually directs you to send an email to a specific address and allow 4 days for a response, which we did, but you receive a standard response email in return directing you to the various delivery companies to follow up on your shipment status which doesn't do you any good when the product has already been delivered. Would like a replacement door or a refund and they can come pick up the unit as all the parts are still taped inside the unit as it came to us.