Wine EnthusiastReviews of wineenthusiast.com

This is the worst customer service EVER. Do not buy from them. Customer service and sales are two separate departments and pass problems off to each other. Prices fluctuate constantly and they will not give adjustments for huge swings in price. They do not respond issues. We purchased a large wine cooler which was delivered with a defective door. It took several weeks and several follow calls and emails to get a new door. The new door was supposed to be delivered and installed and the old door removed. The new door was delivered and the delivery service had NO IDEA they were supposed to even unwrap the new door let alone swap it out and dispose of the old one. I had to hire my own contractor to take care of it and dispose of it myself. They DO NOT CARE about their customers. DO NOT BUY FROM WINE ENTHUSIAST.

Stay as far away as you can from this company. Their customer service is virtually nonexistent. And, if you can somehow get through to their customer service, they are worthless. I purchased a very expensive Legacy corkscrew from Wine Enthusiast. The corkscrew was defective. After many hours of trying to contact Wine Enthusiast, I got through to their so-called customer service (I call it customer disservice) and my defective corkscrew was replaced under warranty. The replacement was defective. Despite the fact that my corkscrew was still under warranty, Wine Enthusiast refused to repair or replace the second defective corkscrew. It is my individual, personal, subjective opinion, belief, and interpretation that I was ripped off by this company.  It is my individual, personal, subjective opinion, belief, and interpretation that the company is incompetent, dishonest, and/or unethical.  The foregoing review solely provides my individual, personal, subjective opinions, beliefs, and interpretations. Any individuals who may view this review, or any part thereof, should examine the facts and issues for themselves and form their own individual, subjective, personal opinions, beliefs, and interpretations.

All of the negative comments about their customer service is exactly what I have experienced. I pay for replacement items, they send me multiple versions of the wrong items, I have three boxes of them siting in my house, and they have yet to send me the correct items. They tell me they will get back to me, even at the manager level and they do not. I call, I email, nothing. It is interesting that all their replies to a problem says contact us so we can fix the situation. I have been contacting you for months and you don't fix the situation. Looks like my only option is continue to contact you and hope for the best.

Several years ago, our builder installed an Infinity 3000 cooling unit. Within one year, the unit failed & had to be fully replaced. While I acknowledge that 5 years has since elapsed, this second unit has now also failed. Given that we now have to replace for a third time, I reached out to the Wine Enthusiast to see if they could offer some assistance with pricing on a new unit. I understood that the unit was out of warranty & was not asking for it to be replaced free of charge. Instead, I was hoping that they would discount the price of a new unit given our poor experience & poor quality of the original unit. To my extreme disappointment, they were unwilling to help with the resolution. They ended up agreeing to a 5% trade discount if my HVAC contractor ordered the unit directly. Based on a total replacement cost of ~ $3,500, that was essentially adding insult to injury. They will never see my business in the future.

Ordered, they took money. Said it would take 1-2 weeks, a month later it has not been delivered. Website is a con.

Run- don’t purchase anything from WE! Terrible service. Purchased a wine/beverage fridge in early 3/2022. It was supposed to be delivered on 3/18/2022. I had contractors coming to my house 4/22/22 so ordered this early. It arrived damaged and not working on 4/25/2022 after multiple calls asking where the item was. Called customer service to replace- they are- should be here by 5/10/22. Asked for a discount for lack of service, delay in project and cost I had to pay for contractors to come out. They offered me a $100 gift card. What a joke! Customer service is terrible. I have been waiting on a call from a manager for two weeks. Don’t expect your item to arrive when expected, arrive in one piece or any customer service. I will never purchase a product from them again. It’s not worth it. Spend your money on a better product and company.

I guess I should have looked here before buying a $7k piece of furniture from WE. This has to be the most frustrating and worst experience for furniture delivery and installation that I have ever had. The first attempt the delivery people had no clue on what they were responsible for. We have paid for delivery and install of the furniture, which included any assembly needed. I had called WE that morning prior to delviery to ensure that the delivery people were prepared, and they guarenteed that they were. So it was not a fun surpise that the delivery people refused to assemble the furniture. Once we were told that they would not follwo through with their commiment, we tried to talk with the deilvery company and the refused to talk to us. Then talking with WE they acted liked this was a surprise as well, but in hindsight, they didn't even talk to them about this issue. We had to force WE to get pictures and verify there was no damage and they would not even do that. The delivery company attempted again and I gave WE a heads up since they didn't want to see verify if the furniture may have been damamged, and I told them if it was I woudl not even let them take it off the truck. Sure enough, the furniture was damaged and we refused the delivery. Still not resolved and WE not wanting to step up to make thing right. Their customer sataisfaction guarentee if complete BS.

I have ordered 3 wine coolers from them. The first one was 4years and 7 months old when it died. I drove it to a Wine Enthusiast recommended service center. I was told they normally last about 7 years. The service tech said they have no intention of helping you fix the problem. The wine is acidic and that causes failure in the refrigeration system. UR SOL